Medical Coder and Insurance Coordinator
Location: Al Ain, UAE
Industry: University Healthcare Services (24-Hour Medical Clinic)
Working Hours: 60 hours per week (Rotational Day & Night Shifts)
Job Summary
Via Medica International Healthcare is seeking a highly skilled Medical Coder cum Insurance Coordinator to join our healthcare team in Al Ain. The successful candidate will be responsible for accurate medical coding, insurance claims processing, billing coordination, and regulatory compliance to ensure timely reimbursement and adherence to UAE healthcare standards. The role will be based on-site at the university clinic and will report to the Via Medica International Healthcare office as required.
Key Responsibilities
- Assign accurate medical codes using ICD-10-AM, Current Procedural Terminology (CPT), and other applicable healthcare coding standards.
- Prepare, submit, monitor, and follow up on insurance claims through eClaimLink, Daman, Thiqa, and other approved Abu Dhabi insurance providers.
- Coordinate with insurance companies regarding claim approvals, rejections, resubmissions, and reimbursement status.
- Maintain accurate, confidential medical billing records and Electronic Health Records (EHR).
- Liaise with physicians, nurses, reception staff, and other clinic personnel to ensure complete and accurate clinical documentation.
- Review documentation to ensure coding accuracy and compliance with insurance requirements.
- Assist in applying for insurance network participation when required.
- Generate periodic medical coding, billing, insurance, and operational reports for clinic leadership and the Corporate HSE, HR, and Finance Departments.
- Ensure compliance with Department of Health – Abu Dhabi (DOH), UAE Ministry of Health (MOH), NRC/IAEA requirements (where applicable), and internal corporate policies and healthcare protocols.
- Support internal quality audits and external regulatory inspections by maintaining accurate documentation and records.
- Identify coding and billing discrepancies and recommend corrective actions to improve claim acceptance and revenue cycle efficiency.
- Maintain the highest standards of professionalism, confidentiality, and ethical conduct at all times.
Qualifications
- Bachelor's Degree or Diploma in Health Information Management, Medical Coding, Nursing, Pharmacy, or another relevant healthcare discipline.
- Minimum 3–5 years of experience as a Medical Coder within a hospital, healthcare facility, or occupational health clinic.
- Valid AAPC certification (e.g., CPC) is mandatory.
- Certified in ICD-10-AM medical coding.
- Current Basic Life Support (BLS) certification.
- Infection Control certification is required.
- Strong knowledge of UAE health insurance regulations and claims processes.
- Hands-on experience with eClaimLink, Daman, Thiqa, and other Abu Dhabi insurance platforms.
- Experience using Electronic Health Record (EHR/EMR) systems.
- Proficient in Microsoft Office applications, particularly Excel and Outlook.
- Excellent analytical, organizational, and communication skills.
- Ability to work independently while collaborating effectively with multidisciplinary healthcare teams.
What We Offer
- Salary is based on experience and qualifications.
- Ticket Allowance
- Paid Annual Leave
- Comprehensive Health Insurance coverage
- Opportunity to work in a reputable university healthcare environment providing 24-hour medical services.
- Professional, collaborative, and supportive work environment.
- Career growth and continuous learning opportunities.
