About brighthush brighthush is a trailblazing consumer‑products company that redefines how families navigate the joys and challenges of parenthood. Since our founding in 2014, we have grown from a single, game‑changing product to a portfolio of over 200 items that support parents from conception through the early childhood years. Our mission is simple yet powerful to give parents honest, science‑backed tools that make everyday life feel less overwhelming and more empowering. We are proud to be recognized by TIME, Fast Company, and other industry leaders for our innovation, authenticity, and impact on families worldwide. Why Join brighthush? At brighthush, we believe that great work starts with a culture that celebrates curiosity, collaboration, and continuous learning. Our team is a vibrant mix of seasoned professionals and fresh talent, all united by a shared passion for improving the lives of parents. We offer a dynamic, inclusive environment where ideas are welcomed, experimentation is encouraged, and success is celebrated together. Whether you’re working from our Bentonville headquarters or remotely across the United States, you’ll find a supportive community that values work‑life balance, personal growth, and meaningful impact. Role Overview As the Senior Customer Operations Manager for our Walmart partnership, you will be the operational linchpin that drives flawless execution across the entire supply chain. You will partner with cross‑functional teams—Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Marketing—to ensure that every Walmart order is fulfilled on time, in full, and with the highest service quality. Your strategic insights and hands‑on execution will directly influence inventory health, customer satisfaction, and the profitability of one of brighthush’s most critical retail channels. Key Responsibilities Retailer Customer Operations Own day‑to‑day operational execution for the Walmart business, serving as the primary supply‑chain partner and point of contact for Walmart’s replenishment and operations teams. Build and nurture trusted relationships through regular business reviews and operational meetings, identifying opportunities to elevate service levels, inventory health, and overall supply‑chain performance. Collaborate closely with Sales to support new product launches, promotional events, assortment changes, modular resets, and seasonal initiatives that drive sales and brand visibility. Monitor purchase‑order activity, replenishment cycles, and inventory flow to guarantee timely fulfillment, resolve execution issues, and maintain strong in‑stock performance across all Walmart categories. Inventory & Supply Chain Performance Track and optimize key performance metrics such as In‑Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy. Analyze retailer and internal supply‑chain data to uncover emerging risks, surface performance trends, and develop actionable plans that enhance inventory availability and customer service. Partner with Demand Planning and Supply Planning to refine forecast accuracy, improve inventory availability, and streamline replenishment execution. Cross‑Functional Leadership Act as the operational bridge between Walmart and internal teams, translating retailer needs into clear, actionable plans and ensuring alignment across the organization. Lead cross‑functional initiatives involving Sales, Planning, Logistics, Customer Service, Marketing, and Operations to resolve supply‑chain challenges, improve execution, and support customer commitments. Drive accountability across stakeholders, ensuring timely resolution of operational issues and successful execution of key business initiatives. Operational Excellence & Continuous Improvement Identify opportunities to improve reporting, streamline processes, and increase visibility across Walmart’s supply‑chain operations through data‑driven insights. Develop and implement scalable reporting tools, dashboards, and process improvements that boost efficiency, reduce costs, and strengthen retailer relationships. Essential Qualifications Bachelor’s degree in Business, Supply Chain Management, or a related field. Minimum of 5 years’ experience in customer operations, supply chain, logistics, or retailer‑facing roles within a CPG or consumer‑products environment. Proven track record supporting large national retailers—especially Walmart—in customer operations, replenishment, order management, or sales operations. Deep understanding of retail replenishment, inventory management, forecasting, and supply‑chain execution. Advanced Excel proficiency; experience with Power BI, Tableau, ERP systems, and retailer reporting tools is highly preferred. Strong analytical skills with the ability to translate complex data into actionable business recommendations. Excellent communication, relationship‑building, and problem‑solving skills. Demonstrated ownership mindset and a history of driving projects, improving processes, and delivering measurable results. Six Sigma or other continuous‑improvement experience is a plus. Preferred Qualifications Experience managing Walmart or other large retailer relationships in a CPG setting. Familiarity with Walmart’s specific replenishment and reporting platforms. Background in a fast‑paced, high‑growth consumer‑products company. Experience leading cross‑functional teams and driving change initiatives. Skills & Competencies Strategic Thinking & Execution Data‑Driven Decision Making Stakeholder Management Process Improvement & Lean Methodologies Project Management & Prioritization Strong Written & Verbal Communication Adaptability & Resilience in a Rapidly Evolving Environment Career Growth & Learning Opportunities At brighthush, your career trajectory is shaped by your ambition and the impact you create. As Senior Customer Operations Manager, you will have the chance to Lead strategic initiatives that shape the future of our retail partnerships. Mentor junior team members and share best practices across the organization. Participate in leadership development programs, including cross‑functional rotations and executive coaching. Attend industry conferences, webinars, and workshops to stay ahead of supply‑chain trends. Contribute to product innovation by providing frontline insights from the retail channel. Work Environment & Culture Our culture is built on transparency, collaboration, and a relentless focus on customer impact. You’ll find Flexible work arrangements—remote or on‑site in Bentonville—allowing you to balance professional and personal commitments. Weekly wellness programming, including yoga, meditation, and fitness challenges. Dog‑friendly office spaces and pet‑friendly events. Annual company‑wide events such as Fam Jam, a family carnival celebrating the people who support our employees, and a Day of Service that gives back to the Miami community. A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard and valued. Compensation & Benefits While specific salary ranges are confidential, brighthush offers a competitive total‑compensation package that includes Base salary commensurate with experience and market benchmarks. Performance‑based bonuses tied to key operational metrics. 401(k) plan with up to 4% employer match and immediate vesting. Comprehensive health benefits—medical, vision, dental, and supplemental plans. Flexible spending accounts (FSA) and health savings accounts (HSA). Generous paid time off, including elective PTO, federal holidays, sick/wellness days, floating holidays, and a birthday day off. Paid parental leave and pregnancy support. Employee wellness stipend and on‑site wellness resources. Exclusive employee product discounts across our entire catalog. Professional development budget for courses, certifications, and conferences. How to Apply If you are a results‑driven, data‑savvy operations leader who thrives in a fast‑paced, collaborative environment, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity further. Apply to this position at brighthush brighthush is an Equal Opportunity Employer brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Privacy & Security By applying, you acknowledge that your information will be handled in accordance with brighthush’s Job Applicant Privacy Policy. We never request sensitive personal data such as Social Security numbers or bank account details during the recruitment process. All legitimate communications will come from official brighthush email addresses or verified recruiting partners. Ready to Make a Difference? Join brighthush and help us transform the way families experience parenthood. Your expertise will shape the future of our retail operations, drive measurable business outcomes, and empower parents worldwide. Apply today and become part of a team that values innovation, authenticity, and the human touch. Apply for this job