Policy Specialist - Advertising and Customer Support

Policy Specialist Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in operational workflows or a customer-facing role. Preferred qualifications: Experience in managing complex multi-stakeholder engagements. Experience in process and workflow design and data driven decision making. Deep understanding of troubleshooting and customer support. Knowledge of Google Ads and advertising solutions. Ability to conduct analytics, develop dashboards, and make data-driven decisions. Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues. Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues. Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues. Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues. About the job Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. In this role, you will deliver quality, scale, and efficiency to how Google commercializes its ad products. You will be the liaison between Product and gTech services where needed, and will be responsible for ensuring that Product launches and customer-facing migrations are seamlessly executed.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy. Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety. Identify model improvement opportunities for increased accuracy and precision by working with APaS. Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals. Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction. Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction. Experience Level Mid Level

Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...