Order Management Consultant

Responsibilities:

  • Manage the end-to-end order management process from order receipt to fulfilment and closure.
  • Review and validate customer orders, pricing, product details, quantities, and delivery requirements.
  • Enter and maintain sales orders accurately in ERP/CRM systems.
  • Coordinate with Sales, Finance, Supply Chain, Logistics, Warehouse, and Customer Service teams.
  • Track order status and ensure timely delivery as per customer requirements.
  • Handle order changes, cancellations, returns, backorders, and delivery issues.
  • Monitor order backlog and proactively resolve order-related issues.
  • Prepare and maintain order reports, trackers, and MIS.
  • Coordinate with customers regarding order status, delivery schedules, and documentation.
  • Support order-to-cash (O2C) activities including invoicing and shipment coordination.
  • Ensure compliance with company policies and agreed SLA/TAT.
  • Identify process gaps and contribute to improving order processing efficiency.


Requirements:

  • Experience in Order Management / Order Processing / Sales Operations / Order-to-Cash (O2C).
  • Good understanding of the Order-to-Cash lifecycle.
  • Experience with ERP systems such as SAP, Oracle, Salesforce, or similar tools.
  • Strong Excel skills and ability to prepare MIS reports.
  • Good communication and stakeholder management skills.
  • Strong attention to detail and problem-solving ability.
  • Ability to manage multiple orders and priorities simultaneously.
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