Human Capital Service Desk Associate
Job FamilyCorporate Services General (India)Travel RequiredNoneClearance RequiredNoneWhat You Will DoGuidehouse is seeking an HR Shared Services Professional to join our team. We are looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset and will be able to handle a growing fast-paced environment.Job Description/ResponsibilitiesBe first level support for questions from employees, managers, executives and HR colleagues regarding HR procedures and processesManage the HR Case Management system by addressing concerns or routing for escalation and completionProactively maintain and administer accurate and timely HR data in our global Human Capital Management system (HCM)Input, update and reconcile data as required to ensure information is current and accurate in our HCMProvide support for a range of HR administrative processes supporting the employee lifecycle, including: new hires, transfers, salary changes, special payments, job data changes, terminations, unemployment compensation, verification of employment, and contingent worker management Contribute to the on-going development of the HR knowledge base to help employees quickly and easily find answers their questions via self-serviceTroubleshoot HR related issues (or re-route if question should be answered by subject matter experts) Test new HCM enhancements prior to general releaseProactively identify areas of improvement in HR processes and documentationParticipate in ad hoc HR projects as directed by team leader What You Will NeedDegree from an accredited university plus 1 year of professional experience OR 3 years of professional experience in lieu of degreeSolid verbal and written communication skills (English)Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each interactionFamiliarity and understanding of HR policies and proceduresStrong Microsoft PowerPoint, Excel, Word and Outlook skillsWhat Would Be Nice To HaveExperience with Workday and/or Service NowWhat We OfferGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.About GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
