Note: The job is a remote job and is open to candidates in USA. First Advantage is a leading provider of mission-critical background screening solutions. The Customer Success Partner will work within the Strategic Account Management Team to grow revenue through consultative sales and account management in strategic accounts, ensuring service levels are maintained and client satisfaction is achieved.ResponsibilitiesDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accountsIdentify additional products or solutions FA can provideIdentify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutionsClearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitorsPrepare and deliver quarterly and annual client business reviewsDocument and manage all action/project plans for assigned client baseAnalyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issuesUpdate and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matricesConstantly seek, share, and implement best practicesEstablish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resourcesPartner with internal account team to review program performanceManage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customersManage monitoring and reporting programs for customersPerform other duties as assignedSkillsBachelor's Degree, or equivalent work experience3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experienceProficiency with MS Office applications including Word, PowerPoint, and ExcelStrong oral and written communication, and interpersonal skillsOutstanding multi-tasking and time-management abilitiesExcellent organizational, analytical, problem analysis and problem-solving skillsDemonstrated networking capabilities, exhibiting a professional demeanor and business maturityBenefitsAbility to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans401k with an employer match, and an Employee Stock Purchase Plan (ESPP)Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeed!Company OverviewFirst Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital. It was founded in 2003, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is   Apply To this Job