Customer Experience Associate (Night Shift)
Brevo is the leading and fast growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success.Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevos reliable technology and 75 integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.Brevo reached 142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.We are currently seeking a Customer Experience Associate to join our team. As part of this role, you will be responsible for delivering exceptional customer service to our clients across various communication channels, such as phone, email, and chat. Your primary objective will be to address customer concerns promptly and efficiently.The ideal candidate should possess a solid background in customer service, possess outstanding communication skills, and demonstrate the ability to work both independently and collaboratively within a team. Additionally, you will be responsible for promptly resolving customer issues to ensure their satisfaction.Join our team of dedicated and enthusiastic customer service professionals as a Customer Experience Associate If you are passionate about delivering top-notch customer service and have a customer-oriented mindset.We offer a competitive salary and benefits package, along with the chance to collaborate with a skilled team dedicated to providing exceptional customer experiences.If you are someone who prioritises customer satisfaction and takes pride in delivering exceptional service, we strongly encourage you to submit your application.As Customer Experience Representative, you will:Manage and resolve daily client tickets and ensure that clients questions and problems are resolved properly and quicklyAddress challenging customers and problems that require escalation outside of the departmentStrive to provide all customers with an outstanding customer experienceGrow client relations and work closely with the tech team to identify bugsWork independently to master emailing best practices, as well as our platform and the tools we offer customersMay be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided)Develop familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the Brevo APIWhat will contribute to your success:Minimum 2 years of experience in customer serviceWork experience on tools such as JIRA, Freshdesk/Zendesk is an assetExcellent written and spoken communication skills with Familiarity in email marketingClient-focused with the ability to build customer relationships and customer confidenceThe ability to jump right into a fun and relaxed office cultureBenefits:A unique opportunity to join an international and collaborative startup environment in a hyper-growth contextHybrid working with 2 days work from homeThe chance to grow your professional and technical skills, with actual room for career progressionA modern office in a central location with free fruits and drinks and a lot of fun activitiesExcellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more1.4 times your day salary if youre working on any week off or holiday due to critical tasks or issuesAn umbrella of leaves and holidaysBudget to support your workspace at homeMedical insurance of INR 10 lakh is borne by the companyAn employee-friendly compensation structure that includes tax-saving optional components where the employee can save extra taxBi-annual global company offsite; inter-office tripsVirtual Festival and Birthday celebrations, Team parties, and team-building outingsInterview Process:HR Screening - 15 minsRound 1 - Practical Assignment (Case Study)Round 2 - F2F Interview with Team Lead (60 Minutes)Round 3 - F2F Interview with Head of Customer Experience (60 Minutes)HR discussion - 30 minsBrevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
