Web Product Owner - Parts Direct to Consumer

Web Product Owner – Parts D2C Function D&IT Pay Band M3 Role Leading Cross Functional Teams for building end to end Digital Solutions which help solve Customer Needs. This includes building and owning Capabilities/Tech Platforms for enhancing end-to-end Customer journey for PAM (Parts, Accessories & Merchandise) Sales and Digitization of Business Processes, hence helping align Product Delivery with Strategic Business Goals. A purpose driven role for you Define the Product Roadmap and Strategy in alignment with the Business goals. The role has the responsibility of working in collaboration with Product Owners and relevant cross functional teams in IT, Sales, Marketing for end to end capability development for Digital solutions for PAM Business enablement Visualize, Plan and Build a consumer journey which users love. To design and manage the PAM (Parts, Accessories & Merchandise) function of Hero Connect, SAP/BIZ, official & micro websites and mobility applications in coordination with multiple stakeholders across organisation in order to achieve effective and efficient eco system for channel partners, customers and employees Govern Implementation of ongoing PAM solutions and ensure timely cadence with PAM Business Stakeholders around the current progress. Collaborate with business teams on Business Process Optimization to ensure digital solutions align with operational efficiency goals. Lead the implementation of end-to-end capabilities and tech platforms for customer journey with respect to traffic –lead-acquisition for D2C sales for Parts, Accessories and merchandise business Drive UI/UX design and perform A/B testing to optimize consumer digital journeys and improve conversion rates. Responsible for analysing Digital Funnel Analytics along with Marketing and take specific actions to maximize conversion including driving organic traffic on the website Build an effective GTM strategy for PAM Digital solutions in collaboration with Business Partners and respective Product Owners Manage adoption of new process, product & features through apt mix of communication for end user alignment Ensure successful deployment of the Product Solutions to respective channel partners and HMCL teams with the help of rollout engineers Regular review of Enterprise Ticketing Solutions to effectively handle the queries raised for relevant areas and ensure timely resolution of all such queries Resources & Budget Management across PAM Digital Products Mentoring Product Owners with respect to Product Management Best Practices (including Backlog Management, Stakeholder communication, Timely Cadence across PAM products, etc.) A Day in the life Leading Cross Functional Teams for building end to end Digital Solutions which help solve Customer Needs. This includes building and owning Capabilities/Tech Platforms for enhancing end-to-end Customer journey for PAM (Parts, Accessories & Merchandise) Sales and Digitization of Business Processes, hence helping align Product Delivery with Strategic Business Goals. Academic Qualification & Experience B. Tech MBA from tier I, II college would be preferred with 8-12 years of experience Technical Skills/Knowledge Atleast 5-7 years in Product Management at a product company Strong business Knowledge of HMCL & Channel Partner’s business functions Working knowledge of building and managing DMS, SAP/BIZ, websites and mobility applications Good understanding of SEO Worked on Product Development, strategy & execution Ability to think strategically and execute with a keen eye for details Knowledge of Agile tools Good communication, MIS and MS-excel skills Behavioural Skills Tech evangelist, Transversal, Change Management, Executive presence, Influencer, Project Management What will it be like to work for Hero About Hero Experience Level Senior Level

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