Walk-in || Hiring For US Premium VOICE Process
Role & responsibilities
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- To strive to create a healthy and fun filled Environment in the team
- Display interpersonal skills in handling the day-to-day operations on the floor
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Identify, share and support operational improvements
Should be flexible to work in rotational shifts in 24*5 work environment
- Proficient in computer usage and Basic knowledge on MS Office
- Pro-active & Positive Attitude
- Ability to Work efficiently and effectively in a team
- Excellent Customer facing Skills and Ability to build Rapport
- Should have the ability to escalate issues with a view to bringing about a win-win resolution
Preferred candidate profile
- Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
- Full-time MBA, BE, B Tech graduates freshers are not eligible only minimum 6 months of relevant experience can apply.
US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs
Perks and Benefits:
- Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
- Health Insurance at nominal rates facilitated by the organization
- Regular Rewards and Recognition programmes
- Career mapping and growth
- Regular Learning & Development initiatives
- Further Education assistance programmes
