Urgent Hiring For E-Commerce Voice Process

Customer Support Executive (Voice Process)

We are hiring Customer Support Executives for a Work From Home process. Immediate joiners are preferred.

Role: Customer Support Executive (Voice Process)

Employment Type: Full-Time, Permanent

Work Mode: Work From Home

Qualification: Undergraduate / Graduate (Class 12 Pass and Above)

Experience: Fresher / Experienced Candidates

Eligibility Criteria

  • Excellent communication skills in English and Hindi
  • Strong customer handling and problem-solving skills
  • Comfortable working in rotational shifts
  • Immediate joiners preferred
Salary & Benefits For Freshers
  • 16,000 CTC
For Candidates with 1+ Year Experience
  • Up to 19,000 CTC
Additional Benefits
  • Quarterly Performance Bonus of 3,100
  • Attractive Incentives
  • Rewards & Recognition Programs
  • Internal Job Posting (IJP) opportunities within 6 months
Job Responsibilities
  • Handle customer queries through the voice process
  • Provide accurate and timely resolutions
  • Ensure high levels of customer satisfaction
  • Follow process guidelines and quality standards
Working Hours
  • 6 Days Working / 1 Weekly Rotational Off
  • 9 Hours Shift (8 Hours Working + 1 Hour Break)
  • Shift Window: 7:00 AM to 3:00 AM
  • Candidates must be flexible for rotational shifts, including occasional graveyard shift in training and during Occasions / Festivals.
Selection Process
  1. HR Round
  2. Operations Round
  3. Assessment Round (for shortlisted candidates):
  • Versant Test
  • Typing Test
  • Psychometric Test
No Sales Process | No Contractual Employment System Requirements (Mandatory for Work From Home)
  • Processor: Intel i5 or above
  • RAM: 8 GB or above
  • Operating System: Windows 10 Pro or above
  • Internet Speed: Minimum 30 Mbps Download & Upload
  • Power Backup Required
  • USB Headset Required
Apply Now Share your updated CV at:

srinetra.mukherjee@startek.com chandan.shaw@startek.com

Candidates must be active on email and share their WhatsApp number for further communication.

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