The ideal candidate should be confident handling flight inquiries, preparing fare options, following up with customers, and converting leads into confirmed bookings. This is a remote night-shift position supporting customers in Canada.

Key Responsibilities

• Handle flight inquiries through phone, WhatsApp, email, and online leads.
• Search and compare domestic and international flight options.
• Prepare accurate quotations based on customer requirements.
• Explain fares, baggage allowances, cancellation rules, change penalties, and travel conditions.
• Follow up with customers and convert inquiries into confirmed bookings.
• Book, issue, reissue, cancel, and refund airline tickets.
• Handle schedule changes, missed connections, cancellations, and other customer concerns.
• Recommend suitable routes, airlines, travel dates, and fare options.
• Cross-sell travel insurance, hotels, packages, seat selection, baggage, and other travel services.
• Collect customer information and verify names, passport details, travel dates, and documentation before ticketing.
• Maintain accurate customer records, booking notes, follow-up dates, and payment details in the CRM.
• Coordinate with consolidators, airlines, suppliers, and internal team members.
• Provide professional pre-booking and post-booking support.

Required Skills and Experience

• Minimum 2 years of experience in flight reservations, ticketing, or travel sales.
• Strong knowledge of domestic and international airfare sales.
• Experience using a GDS such as Amadeus, Galileo, Sabre, or another flight reservation system.
• Understanding of fare rules, ticketing deadlines, reissues, cancellations, refunds, and airline penalties.
• Strong sales and customer-conversion skills.
• Good spoken and written English.
• Professional phone, WhatsApp, and email communication.
• Ability to handle customers independently and manage multiple inquiries.
• Comfortable working with sales targets and regular follow-ups.
• Reliable internet connection, computer, headset, and quiet home-working environment.
• Ability to work night shifts according to Canadian business hours.

Preferred Experience

• Experience selling flights for the Canadian, US, UK, or international market.
• Knowledge of CanadaIndia routes and airlines.
• Experience working with airfare consolidators.
• Familiarity with Canadian airport codes, provinces, time zones, and customer expectations.
• Experience selling family travel, student fares, group bookings, and complex international itineraries.
• Knowledge of travel insurance, visa requirements, baggage policies, and transit rules.

We are looking for someone who:

• Takes ownership of every customer inquiry.
• Follows up consistently without waiting for reminders.
• Can balance customer service with sales conversion.
• Pays close attention to names, dates, fare rules, and payment details.
• Remains calm while handling urgent changes or difficult customers.
• Communicates clearly and professionally.
• Is dependable, organized, and comfortable working remotely.

What We Offer

• Remote work opportunity.
• Competitive salary based on experience.
• Performance-based sales incentives.
• Opportunity to work with a growing Canadian travel agency.
• Exposure to international flight sales and Canadian customers.
• Long-term growth opportunities for strong performers.