Trainer
Job Description: Trainer
Company Name: Teamworks United LLP
Job Title: Trainer
Department: Training & Development
Job Location: Indore, Madhya Pradesh
Experience: 1–2 Years (preferred)
Job Summary
We are looking for a skilled and motivated Trainer to train new and existing employees, improve communication and customer-handling skills, and ensure employees meet company performance standards. The ideal candidate should have strong communication, presentation, and coaching skills, preferably in a call center or BPO environment.
Key Responsibilities
Conduct training sessions for new hires and existing employees.
Provide product, process, and system training to employees.
Train employees on communication skills, customer service, and call-handling techniques.
Explain company policies, standard operating procedures (SOPs), and quality standards.
Monitor trainee performance through assessments, mock calls, and practical evaluations.
Identify training gaps and provide feedback for improvement.
Conduct refresher training sessions to improve employee productivity.
Coordinate with HR, Quality Assurance (QA), and Operations teams.
Maintain training attendance, assessment scores, and performance reports.
Ensure employees are ready to handle live customer calls after training.
Required Skills
Excellent verbal and written communication skills.
Strong presentation and classroom management skills.
Good knowledge of MS Excel, PowerPoint, and basic computer applications.
Ability to motivate, coach, and evaluate employees.
Strong problem-solving and interpersonal skills.
Knowledge of call center processes, customer service, and sales techniques.
Ability to manage multiple training batches.
Eligibility Criteria
Graduate in any discipline (preferred).
1–3 years of experience in training, preferably in a BPO or call center.
Freshers with excellent communication and presentation skills may also be considered.
Prior experience in sales or customer service is an advantage.
Key Performance Indicators (KPIs)
Training completion rate.
Trainee assessment and certification scores.
New-hire performance after training.
Quality scores and process compliance.
Reduction in employee errors.
Trainee feedback and training effectiveness.
Working Conditions
Full-time, work-from-office position.
Salary: As per experience and company standards.
Working days and shift timings: As per company policy.
How to Apply
Interested candidates can share their updated resume with the HR team at Teamworks United LLP.
- It is a Full Time Trainer job for candidates with 0 - 2 years of experience.
More about this Trainer job
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Trainer role.
What is the salary and job type for this role?
Ans : The salary for this Trainer job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Trainer job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pipaliyahana, Indore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Trainer job. Only female candidates can apply.
What are the key responsibilities of this Trainer job?
Ans : As a Trainer, key responsibilities include skills like Corporate Training. This role is part of Trainer category.
Where is this job located?
Ans : This Trainer job is located in Pipaliyahana, Indore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Corporate Training along with 0-2 years of experience is ideal for this Trainer job.
Why should you apply for this Trainer job?
Ans : This Trainer job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.
