Job Summary We are looking for a detail-oriented Telecom Billing Specialist / Telecom Billing Operations Engineer to ensure the reliable execution of our end-to-end telecom billing and payment operations. You will play a critical role in ensuring billing accuracy, timely payment processing, operational stability, and continuous improvement of billing processes. This role requires close collaboration with Engineering, Product, Customer Operations, Finance, and external partners to deliver an excellent customer billing experience. Responsibilities Billing Operations - Execute and monitor trial and production billing cycles, ensuring accurate bill generation with minimal billing errors. - Manage monthly bill generation, bill distribution, and daily payment collection activities. - Process payment reminders and other customer billing notifications. - Handle billing adjustments including waivers, refunds, credits, and other account corrections. - Investigate customer billing disputes and manage chargeback investigations. - Coordinate with debt collection agencies and monitor debtor recovery status. Operational Excellence - Ensure all billing operations are completed within defined SLAs across the entire billing lifecycle. - Investigate production billing issues, perform impact analysis, identify root causes, and coordinate end-to-end resolution. - Execute operational scripts, procedures, and runbooks to maintain billing and payment accuracy. - Create, monitor, and complete operational work requests related to billing and payment processing. - Coordinate with cross-functional teams to ensure successful execution of billing cycle activities. Testing Release Support - Plan, execute, and validate billing and payment test scenarios for application releases, patches, and production changes. - Participate in production deployments, maintenance activities, and post-deployment verification. - Support continuous improvements to operational processes, automation, and monitoring. Reporting Continuous Improvement - Analyze customer feedback, NPS trends, and customer service tickets to identify recurring billing issues and improvement opportunities. - Review payment default trends and collaborate with stakeholders to improve collection performance. - Prepare and publish weekly and monthly operational KPIs, dashboards, and management reports. - Provide regular updates on operational status, risks, incidents, and improvement initiatives. - Drive continuous improvement initiatives to enhance billing accuracy, operational efficiency, and customer experience. Support - Take ownership of end-to-end resolution of billing-related incidents across multiple stakeholders. - Participate in a 24/7 on-call support rotation for critical billing and payment processing issues. Requirements Experience - 5-6 years of experience in telecom billing operations or a similar operational role. - Experience supporting mission-critical production environments is an advantage. - Positive understanding of telecom billing processes and/or Oracle Communications BRM (Billing and Revenue Management). - Knowledge of billing, payment, and financial systems. - Understanding of upstream and downstream system integrations within telecom ecosystems. - Working knowledge of SQL, relational databases, and Linux/Unix environments is highly desirable. - Proficiency in Microsoft Excel and the Microsoft Office suite. - Strong analytical and problem-solving skills with the ability to investigate complex production issues. - Excellent communication and stakeholder management skills. - Strong organizational skills with exceptional attention to detail. Skills - Oracle BRM - SQL - Linux/Unix - Relational databases - Microsoft Excel - Microsoft Office - Analytical and problem-solving - Communication - Stakeholder management Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.