Technical Support Engineer, Night Shift (Rotational)

The AiDASH technical support engineer job in Gurugram is a night role. You work mostly from 10:00 PM to 7:00 AM IST, on a rotation shared by two team members. The setup is hybrid, from the Gurgaon office. Freshers with strong technical basics are welcome. So are people with one to two years in production support, L1 or L2 support, or another ticket-driven job. AiDASH builds a platform for electric utilities. It brings together satellite inspection and monitoring with data on vegetation, assets, storms and wildfires, so utilities can keep the grid running. The company says more than 200 customers use it. This support role keeps those production systems healthy outside normal business hours. Ten at night to seven in the morning The shift is the first thing an AiDASH technical support engineer should weigh. The JD describes it as mainly graveyard hours, 10:00 PM to 7:00 AM IST. The night slot rotates between two people. You need to be willing to work mostly nights on this rotation. During those hours you respond first. If a production alert fires, or a customer reports a technical problem outside business hours, it lands with you. The JD does not say how many nights a week you work. It also does not mention a night allowance or the split between office and home days. Ask about all three before you accept an offer. Alerts, incidents and tickets Much of the AiDASH technical support engineer job is watching and responding. You check the health of applications across production systems and act on alerts during your shift. When something breaks, you own the incident. You identify it, triage it and push it to resolution. If the fix belongs to another team, you escalate it to them. Finding the cause is part of the work. The JD expects you to read logs and run database queries until you reach the root cause. You also track tickets against SLA commitments and raise a flag when one is close to a breach. There is a customer side as well. You write clear replies for customers and for internal teams. You join customer calls when they are needed. The skills list, item by item AiDASH names five skill areas for the technical support engineer. SQL. You should be able to query data and explain what the results mean. Logs. You need to read and troubleshoot API and backend logs and errors, including HTTP status codes and request and response payloads. Jira. You should know how to triage tickets and write clear technical updates. Written communication, for customer replies and for working with engineers. Spoken communication. You should be comfortable on calls directly with customers. The JD names no degree, branch or batch, and it does not state a salary. Graduates from engineering, BCA or MCA programs who have these skills are not ruled out by the wording. Browse engineering openings and jobs for BCA and B.Sc graduates for similar roles. Practising SQL, logs and Jira Every item on the list can be practised before an interview. SQL: write queries with WHERE, GROUP BY and JOIN on a sample dataset. Then explain each result in one sentence, the way you would in a ticket. Status codes: learn what 400, 401, 403, 404, 429, 500 and 503 usually point to, and which side of the system is likely at fault. Payloads: open your browser's developer tools on any website. Look at a request and its JSON response, and practise spotting a missing or wrong field. Tickets: write three sample tickets. Give each a summary line, steps to reproduce, the impact and the next action. Calls: practise explaining a technical fault to a non-technical listener in under a minute. The AiDASH technical support engineer role is built around incidents. Prepare one story from a project or internship where you traced a bug to its cause. Walk through what you saw, what you checked and what fixed it. Night-shift questions, answered Can freshers apply for the AiDASH technical support engineer role? Yes. The JD says freshers with strong technical fundamentals are welcome. What are the working hours? Mainly 10:00 PM to 7:00 AM IST, on a rotation between two team members. Is it work from home? No. The role is hybrid, based out of Gurgaon. The JD does not give the split between office and home days. What is the salary? AiDASH has not disclosed it in this posting. Apply through the official AiDASH Technical Support Engineer page. AiDASH posted the role on 6 October 2026 and gives no closing date. The listing also invites candidates to ask for accommodations during the interview process if they need them. Classic Jobs never charges candidates for a job listing. If anyone asks you for money to process this application, treat it as a warning sign and stop. More support and Gurugram roles on Classic Jobs: S&P Global associate operations hiring, Gurgaon Graviton software engineer graduate hiring, Gurugram Salesforce associate technical support engineer, Hyderabad Oracle support engineer 1 fresher hiring, Bengaluru

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...