Swiggy Helpdesk Executive (Remote)

Job Summary

Swiggy is seeking a dedicated and customer-centric Helpdesk Executive to join our remote support team. In this role, you will be the primary point of contact for customers, delivery partners, and merchants seeking assistance with orders, payments, app navigation, and support-related queries. You will help ensure a seamless user experience by providing timely solutions, escalating issues when necessary, and maintaining high service quality standards. This position is ideal for individuals who enjoy problem-solving, multitasking, and working in a fast-paced digital environment.

Key Responsibilities

  • Respond to customer, merchant, and delivery-partner inquiries via chat, email, or phone in a professional and empathetic manner.
  • Resolve order-related issues including delays, refunds, replacements, and payment discrepancies.
  • Troubleshoot app-related concerns and guide users in navigating features or resolving technical problems.
  • Maintain accurate records of interactions, follow-up actions, and feedback in the system.
  • Collaborate with internal teams to escalate unresolved cases and ensure timely resolution.
  • Monitor and meet performance metrics such as response time, quality score, and customer satisfaction.
  • Provide clear communication and proactive updates to users throughout the support cycle.
  • Identify recurring issues and share insights to help improve processes and enhance customer experience.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English (additional regional languages are a plus).
  • Strong customer service orientation with a problem-solving mindset.
  • Familiarity with smartphone applications, web-based chat tools, and CRM systems.
  • Ability to multitask, stay organized, and handle high-volume interactions efficiently.
  • Basic technical troubleshooting abilities.
  • Good listening skills and a high level of patience and empathy.

Experience

  • 0–2 years of experience in customer service, helpdesk operations, call center roles, or online support.
  • Freshers with strong communication skills and enthusiasm for customer service are also encouraged to apply.

Working Hours

  • Remote work with flexible shifts.
  • Rotational shifts may include weekends, evenings, and public holidays depending on business requirements.
  • Full-time role with 8–9 hours of work per day.

Knowledge, Skills, and Abilities

  • Strong understanding of customer behavior and support protocols.
  • Ability to learn and adapt to new tools, technologies, and processes quickly.
  • Team-oriented approach with the ability to work independently when required.
  • High attention to detail and accuracy in recording information.
  • Emotional resilience and the ability to remain calm under pressure.

Benefits

  • Competitive salary package with performance-based incentives.
  • Work-from-home convenience with all required digital support.
  • Opportunities for career growth within Swiggy’s expanding support and operations teams.
  • Paid time off, employee assistance programs, and wellness support.
  • Training and skill-development programs to enhance your career journey.

Why Join Swiggy

At Swiggy, you become part of one of India’s most innovative technology-driven companies. You’ll work with passionate teams committed to enhancing customer experiences, shaping the future of online food delivery, and creating impact at scale. You’ll enjoy a supportive work environment, continuous learning opportunities, and the chance to grow within a fast-evolving digital ecosystem.

How to Apply

Interested candidates can apply through the official Swiggy Careers page or submit their updated resume via the designated application portal. Shortlisted applicants will be contacted for assessments and interviews. Ensure your resume showcases your communication skills, customer service experience, and willingness to work in dynamic shift environments.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...