Support Desk Engineer

What role you will play in team: Provide first and second level technical support to end-users, resolving issues and ensuring high levels of user satisfaction.What you will do: Troubleshoot and resolve technical problems relating to hardware, software and network connectivity. Document all incidents and resolutions.Key responsibility:Provide first and second level technical support to end users via phone, email and chat.Troubleshoot and resolve hardware, software and network connectivity issues.Install, configure and maintain computer systems and peripherals.Document all incidents and resolutions in a ticketing system.Maintain knowledge base articles and documentation.Escalate complex issues to senior engineers as needed.Maintain a high level of user satisfaction.Required Qualification and Skills:Bachelor’s Degree in Computer Science or a related field or equivalent experience.0-1 years of experience in a technical support role.Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Experience with Windows and Mac operating systems.Knowledge of networking concepts.Benefits Included:Competitive salary and benefits package.Opportunities for professional development.Positive and supportive work environment.Health and wellness programs.A Day in the Life: A typical day involves resolving user issues, logging tickets, documenting solutions and escalating complex problems to senior engineers. Excellent communication is critical.

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