Supply Chain & Customer Service Manager

<p>Our client, a well-established specialty chemicals and dyestuffs trading company, is hiring a <strong>Supply Chain and Customer Service Manager. </strong></p><p><br></p><p><strong>The candidate will act as a key link between customers, Sales, Accounts, suppliers, transporters, warehouse teams, and management, ensuring smooth coordination, accurate reporting, timely material availability, and on-time deliveries.</strong></p><p><br></p><p><strong>Location: Moti Nagar, New Delhi</strong></p><p><strong>Type: Full-time | On-site</strong></p><p><br></p><p>Key Responsibilities</p><ul><li><span>Collect and process sub-distributor orders from the Sales team and place the order with the Supplier. </span></li><li><span>Coordinate availability and dispatch, and track deliveries through to completion of every order</span></li><li>Manage the complete order-to-delivery process, coordinating with Sales, Accounts, Warehouse, and Customers to ensure accurate and timely order fulfillment.</li><li>Place purchase orders with suppliers based on requirements discussed with the Sales team, and continuously track orders to ensure materials arrive on time in our warehouse.</li><li>Coordinate with customers and sub-distributors, providing order updates, handling queries, following up on deliveries, and resolving billing, dispatch, or service-related issues.</li><li>Coordinate with transporters and warehouse teams for vehicle placement, dispatch scheduling, shipment tracking, and timely delivery.</li><li>Prepare and maintain Excel-based MIS reports covering orders, stock, dispatches, pending deliveries, receivables, and reconciliations, while proactively highlighting delays or issues to management.</li></ul><p><br></p><p>Skills & Experience</p><ul><li>5+ years’ experience in logistics, order management, or customer service.</li><li>Strong customer service, communication, and coordination skills.</li><li>Experience in order processing, supplier follow-ups, dispatch, and delivery tracking.</li><li>Good knowledge of MS Excel and MIS reporting.</li><li>Strong problem-solving, follow-up, and multitasking abilities.</li><li>Experience in a trading/distribution environment is preferred.</li></ul>

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