Sr. Associate, Catalog, Home Improvement

DescriptionKey Responsibilities· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.· Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools.· Handle various types of cases related to inbounding, product issues and customer complaints· Provide required inputs to seller to manage customer feedbacks· Co- ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.· Review Amazon catalog for content quality based on pre- defined guidelines & co- ordinate with internal team to fix the issues for better customer experience· Document processes & regularly update existing Sops· Review & suggest SOP changes required if any to the team basis input from Category managers· Handle various sets of daily, weekly and monthly business reports· Onboard new processes if required as per the business needsKey job responsibilitiesManage Catalog for Home Improvement CategoriesWork on IDQ improvement projectsBasic Qualifications- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with ExcelPreferred Qualifications- Knowledge of catalog, Excel- vlookup, Pivot,Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit we- hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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