Software Support Engineer

Flipkart has an opening for a Software Support Engineer in Tiruchirappalli. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time product support engineering role is built that way. About the role This Software Support Engineer position is about diagnosing customer-reported problems in a live product and getting them to a real resolution. You will use log search, a ticketing system and SQL, work to real deadlines, and see the result of your work reach users or customers rather than a demo environment. Key responsibilities • Diagnose and resolve customer-reported product issues • Reproduce problems and escalate with evidence attached • Write and maintain troubleshooting documentation • Track recurring issues and push for permanent fixes • Keep customers informed with accurate status • Document what you build so the next person does not have to reverse-engineer it • Take part in reviews — both having your work reviewed and reviewing others’ Required skills and tools • Troubleshooting • SQL • Log Analysis • REST APIs • Ticketing Systems • Linux Basics • Customer Communication • Root Cause Analysis • Documentation • Escalation Handling Eligibility criteria • Education: B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT). Candidates from any recognised university are welcome. • Graduation year: 2023–2026 batches. Freshers and final-year students awaiting results may apply. • Minimum 60% / 6.0 CGPA in the highest qualification (indicative — strong practical skills can offset this). • Experience: 0–2 years in a related field, through internships, projects or prior full-time work. • Technical skills: Troubleshooting, SQL, Log Analysis, REST APIs, Ticketing Systems, Linux Basics. • Soft skills: clear written communication, the willingness to ask early rather than guess, ownership of your own work, and the patience to see a problem through. Salary and compensation • Annual CTC: ₹2,60,000 – ₹4,80,000 per year (2.6 LPA – 4.8 LPA), an indicative market range for this role in Tiruchirappalli. • Monthly equivalent: approximately ₹31,000 per month at the mid-point of the range. • Currency: INR (₹). • Performance bonus / variable pay as per Flipkart's policy, reviewed annually. • The exact offer is confirmed by Flipkart based on your interview performance and current compensation. Perks and benefits • Support for internal mobility across teams • Fixed monthly salary, paid on time • Structured onboarding with a named mentor for the first 90 days • Health insurance cover for you (and family cover on confirmation) • Learning and certification budget • Paid leave, casual leave and public holidays • Flexible working hours around core collaboration time • Modern hardware and the tool licences your role needs Location, work mode and employment type • Location: Tiruchirappalli, Tamil Nadu • Work mode: Work From Office • Employment type: Full-time, permanent • Working hours: Standard business hours, Monday to Friday (5-day week) • Number of openings: 1 • Joining: immediate to 60 days, as per your notice period Selection process • Round 1 — Resume screening and profile shortlisting by the talent acquisition team • Round 2 — Technical or practical round based on the day-to-day work of the role • Round 3 — Take-home exercise or live problem-solving discussion • Round 4 — Discussion with the hiring manager on how you approach problems and work with others • Round 5 — HR discussion — compensation, notice period, joining date and offer roll-out Who should apply Candidates from B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) with up to 2 years of relevant experience who are based in Tiruchirappalli or willing to relocate. You should be comfortable with Troubleshooting, SQL, Log Analysis and Be ready to talk through one thing you built or worked on in detail, including what you would do differently now.. A portfolio, GitHub profile or project write-up helps but is not mandatory. Why join Flipkart You will not be parked on side projects. New joiners at Flipkart are given a real area of ownership early, with a senior colleague reviewing the work rather than doing it for them. Progression is reviewed on a fixed cycle. Certifications and training relevant to the role are funded, and internal moves between teams are supported instead of quietly discouraged. You will leave every year of this role with resolved customer issues and the fixes they triggered. How to apply Click Apply Now. If you are not signed in you will be asked to log in or create a free MyInternships.in candidate account first, after which you will be taken directly to Flipkart's official careers page to submit your application. Applications close on 27 September 2026 and are reviewed on a rolling basis, so apply early. Additional information • Documents required at the interview stage: updated resume, degree certificates or provisional certificate, and government photo ID. • Experienced candidates should also carry recent payslips and a relieving or experience letter. • There is no service bond for this position, and no equipment deposit is taken. • A laptop and the software licences the role needs are provided by Flipkart for office and hybrid roles. • Flipkart and MyInternships.in never charge a fee at any stage of the application, selection or onboarding process. If anyone asks you for money in the name of this job, do not pay — report it. Responsibilities: Diagnose and resolve customer-reported product issues; Reproduce problems and escalate with evidence attached; Write and maintain troubleshooting documentation; Track recurring issues and push for permanent fixes; Keep customers informed with accurate status; Flag risks and blockers early rather than at the deadline; Keep your tracker and status honest, including when something has slipped. Requirements: B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university; 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome; Working knowledge of Troubleshooting, SQL, Log Analysis; Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it; The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.; Attention to detail, ownership and the discipline to document your work; Based in Tiruchirappalli, Tamil Nadu or willing to relocate.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...