ServiceNow ITAM – Field Service Management Consultant

Job Description:

  • Assist in the implementation and configuration of ServiceNow FSM solutions
  • Work on Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items
  • Support Dispatcher Workspace and field technician workflows
  • Configure FSM forms, fields, lists, UI policies, UI actions, and business rules
  • Assist with Flow Designer and workflow automation
  • Support FSM mobile application configuration and field-user experience
  • Assist in configuring assignment rules and scheduling/dispatch processes
  • Work with ServiceNow tables, data structures, and relationships
  • Support integrations between FSM and other ServiceNow modules or external systems
  • Perform unit testing, defect fixing, and troubleshooting
  • Prepare comprehensive technical and functional documentation
  • Work closely with senior consultants, architects, and business stakeholders
  • Participate in UAT, deployment, and post-production support activities

Requirements:

  • 2–4 years of overall ServiceNow experience with hands-on expertise in ServiceNow FSM
  • 2–4 years of relevant experience in ServiceNow Field Service Management (FSM)
  • Strong understanding of FSM processes, data models, and workflows
  • Experience with ServiceNow configuration and customization, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, and Update Sets
  • Basic JavaScript knowledge and familiarity with the ServiceNow data model and tables
  • Strong troubleshooting, analytical, communication, and documentation skills
  • Mandatory certifications: Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM)
  • Prior enterprise experience supporting client-facing field service implementations or multi-module ServiceNow deployments preferred

Benefits:

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