Senior Lead, Commercial Business Analyst

Senior Lead, Commercial Business Analyst

What you will do:

  • Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
  • Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
  • Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
  • Partner with business teams to identify needs, define and document requirements, and drive solution delivery
  • Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
  • Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
  • Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
  • Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
  • Ensure compliance with regulatory requirements where applicable and support global teams across time zones
  • Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What You Need:

  • MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred

  • 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations

  • Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization

  • Proven experience documenting complex processes and translating them into clear, actionable insights

  • Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ

  • Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing

  • Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects

  • Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...