Senior Group Leader (Content Moderation)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Job Description

Operations Manager – Content Review/Moderation.

Location: Bangalore, India

Band: B3

Experience: 8+ Years

Shift: 24/7 (5 days/week with rotational week offs)

Employment Type: Full-Time

Job Summary

We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.

Key Responsibilities

  • Provide strategic direction and leadership to content moderation operations
  • Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
  • Lead and mentor Team Leaders and mid-level managers, ensuring high performance
  • Build and maintain strong client relationships and ensure stakeholder satisfaction
  • Drive revenue attainment, profitability, and business growth opportunities
  • Identify process improvement and optimization initiatives to scale operations
  • Ensure compliance with policies, quality standards, and governance frameworks
  • Lead workforce planning, capability development, and employee engagement initiatives

Required Skills & Competencies

  • Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
  • Strong strategic planning and execution capabilities
  • Expertise in client and stakeholder management
  • Strong analytical and data-driven decision-making skills
  • Excellent communication and presentation skills
  • Ability to inspire teams, drive change, and work independently
  • Agile mindset with ability to work under pressure in a 24/7 work environment

Eligibility Criteria

  • Graduate in any discipline
  • Minimum 8+ years of experience in BPO/ITES or Content Moderation
  • Proven experience in managing large teams and operations delivery

Preferred Qualifications

  • Lean / Six Sigma certification
  • Experience in revenue management and P&L ownership.

Key Competencies

  • Strong observation, analytical, and decision-making skills
  • Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
  • Ability to drive continuous improvement and operational excellence

Additional Details

  • Language: English (Read/Write/Speak)
  • Proficiency Level: CEFR C1
  • Nationality: Indian
  • Notice Period: Within 30 days preferred
Mandatory Skills: Content Moderation . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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