SDE II, Conversational AI Developer

Job Description:

  • develop and maintain ChatBots
  • handle complex conversational flows
  • integrate APIs
  • conduct impact analysis
  • optimize and review code
  • train voice bots and manage integrations
  • build and deploy multi-language bots
  • collaborate with teams and stakeholders
  • participate in Agile development processes
  • manage project tasks in JIRA
  • work in a shift from 2 pm to 11 pm (IST)

Requirements:

  • 5-7 years of strong experience in developing ChatBots
  • handling complex conversational flows and knowledge on training NLP
  • strong experience in NodeJs or Python programming
  • API integrations
  • handling complex logic and impact analysis
  • strong understanding of code optimization
  • standard development practices for bot
  • unit test cases and code review
  • good understanding of voice bot
  • voice platform integrations
  • bot training and impact of training
  • understanding of multi language bot building, deployment
  • integrating multiple channels with pros and cons of implementation
  • experience in agent handover scenarios with CRM modules available in markets eg. Salesforce and RingCentral
  • at least one conversational AI platform certification (Cognigy, Yellow.AI, Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)

Benefits:

  • lucrative compensation program
  • medical, dental, and vision benefits
  • opportunity for high-potential career growth
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