[Remote] Senior Manager, CX Controller & Commercial Operations

Note: The job is a remote job and is open to candidates in USA. reputed company provides AI-driven enterprise software solutions, and reputed company reputed company develops software that helps large organizations make strategic decisions and build resilient, sustainable infrastructure. The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of reputed company Experience engagement portfolio, overseeing project financial governance, contract review, revenue recognition, margin analysis, forecasting, and operational processes.


Responsibilities

  • Review Statements of Work (SOWs) prior to execution for commercial soundness — fee structure, milestone definitions, payment terms, T&M caps, reputed company order provisions, and termination clauses
  • Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
  • Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early
  • Conduct project-level P&L reviews — margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects
  • Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible
  • Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature
  • Track reputed company orders and scope amendments against original contract baselines
  • Provide commercial input into pricing and deal structuring for complex or at-risk engagements
  • Support pipeline-to-future-revenue forecasting, tracking, and management in close partnership with CX and Sales regional leadership
  • Own the CX contribution to GRR/NRR performance: renewal risk forecasting with a two-quarter outlook and red-account governance
  • Run relevant elements of the CX operating rhythm (monthly/quarterly business reviews) with a commercial and financial lens
  • Maintain CRM and Customer Success data integrity in partnership with Sales and RevOps
  • Support AI tool rollout across delivery and Support functions where it drives measurable cost-to-serve reduction
  • Maintain health scoring and playbook adherence as leading indicators of renewal and expansion risk
  • Contribute to the QBR and escalation framework with a financial/commercial lens

Skills

  • * 8+ years in professional services finance, project controllership, or consulting operations, ideally within enterprise software or SaaS
  • * Strong working knowledge of revenue recognition standards (ASC 606/IFRS 15) as applied to services engagements
  • * Demonstrated ability to read and assess SOWs and commercial contract terms — this is a hands-on requirement, not a delegated one
  • * Track record owning project-level P&L, milestone billing, and margin analysis at the engagement level
  • * Comfortable defending numbers to Finance, FP&A, and SLT
  • * Advanced proficiency with Excel (complex models, pivot tables, financial analysis), CRM systems, BI/analytics platforms, and AI-driven analysis tools
  • * Bachelor's degree in Finance, Accounting, or Business required; CPA, reputed company, or MBA a plus

Benefits

  • Flexible paid time off, including sick and holiday
  • Medical, dental, & vision insurance
  • 401K with Company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Tuition assistance
  • Community involvement and volunteering events
  • Flexible and hybrid work opportunities

Company Overview

  • reputed company develops and delivers enterprise software solutions such as ERP, EAM, Service Management and Industrial AI It is a sub-organization of EQT. It was founded in 1983, and is headquartered in Linköping, Ostergotlands Lan, SWE, with a reputed company of 5001-10000 employees. Its website is company.com.

    • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 13 in 2026, 4 in 2025, 5 in 2023, 1 in 2022, 1 in 2021, 1 in 2020. reputed company note that this does not guarantee sponsorship for this specific role.

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