Reliance Jio Hiring CS Associates - Male/Female - 10th/12th Pass Eligible

Reliance Jio Infocomm Limited (RJIL) has invited online applications for the post of Jio Customer Associate. This is a work from home job where the associate will mainly help existing and new Jio subscribers in recharge plans, service queries, and day-to-day support to the account.

This is an opportunity for both male and female candidates. 10th, 12th or equivalent candidates can apply for this opportunity. Freshers and candidates with prior customer service experience can apply. Associates will work in customer-facing roles remotely and will mainly handle queries over the phone. They will be required to log queries, track resolutions, and update user records accurately in Jio’s internal customer management system.

Job Description:

Field Description
Company Reliance Jio Infocomm Limited (RJIL)
Position Jio Associate Customer
Employment Type Full Time
Work Mode Remote (Work from Home)
Location Remote (Indien)
Certification 10th Pass 12th Pass Graduate Degree
Experience Freshers And Experienced Both Can Apply
Application Mode Online

Job duties:

  • Make & Receive Calls from Existing & New Jio Customers
  • Jio Recharge Plans and Offers – Full Details of Latest Offers
  • Help customers with service requests and recharge problems
  • Provide details of new Jio SIM connections and services offered
  • Answer customer questions about products, plans and billing.
  • Log and update customer interactions in the internal database accurately
  • Adhere to company communication standards and escalation procedures during calls
  • Deliver great service time after time in every customer interaction
  • Internal training to keep you updated on new Jio products, plans and service changes

Eligibility Criteria:

  • 10th, 12th or equivalent from a recognized board
  • Minimum age 18 years old.
  • Open to candidates from any State of India
  • Freshers can apply. Experience is an added advantage but not compulsory
  • Basic communication skills in Hindi and/or English
  • Basic computer skills and knowledge of simple digital devices.
  • Ability to manage extended customer phone interactions

Age Relaxation, if any, will be as per the standard company recruitment guidelines.

Skills Required:

  • Clearness and confidence in verbal communication
  • Skills in customer relations and conflict resolution.
  • Basic computer skills and internet surfing
  • Ability to explain technical/plan details in layman’s terms
  • Problem solving and quick decisions on calls
  • High sense of responsibility and accountability
  • Handling call volumes in an efficient way by managing time
  • Willing to learn new products, plans and updates to services as they come out

Hours of work:

Shift times are adjusted for operational and customer support needs. Depending on business requirements employees can be given various shift windows and exact shift details will be shared at the time of recruitment.

Salary & Employee Benefits:

Salary is based on the company’s pay structure, location of the job and the responsibilities involved. Other possible benefits are:

  • Flexibility to work from home
  • Paid training before going live with customers
  • Performance-based incentives for qualifying positions
  • Opportunities for professional learning and upskilling.
  • Work experience at one of the largest telecom companies in India
  • Opportunities for internal career growth based on performance reviews

(Actual benefits are dependent upon the specific position and employment terms.)

Selection Process:

  • Application submission online
  • Profiles screening
  • Online assessment (if applicable to the role)
  • Document authentication
  • Final choice
  • Offer letter and onboarding

Documents needed:

  • Updated CV/Resume
  • Recent passport size photograph (s)
  • Aadhaar card/Any valid Govt ID
  • 10th Marksheet
  • 12th Marksheet (if applicable)
  • Educational certificates relevant to the post
  • Mobile Number & Email ID active

Reliance Jio overview:

Reliance Jio Infocomm Limited is a leading telecom operator in India providing mobile connectivity, broadband, digital applications, enterprise solutions and cloud-based services. Its customer support teams are responsible for account support, recharge support and service queries for users across the country.

How to Apply

  • Review carefully the eligibility requirements listed above
  • Fill all the fields in the online application form
  • Upload the required documents as per
  • Double check all info before final submission .
  • Keep a copy of your submitted application for your records.
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