Program Manager III - Last Mile Excellence

div b Role Context b Amazon Rush is designed around fast dependable last-mile execution The ACES Program Manager III will improve how transportation operations balance customer experience delivery associate experience and financial performance while supporting network-speed and DEX initiatives The role requires detailed knowledge of station processes UTR OTR and routing technologies By combining floor-level observations with large-scale data analysis the program manager will identify practical improvements and build mechanisms that can be repeated across the UAE delivery network Key Responsibilities The program manager will own important cost and productivity initiatives from initial analysis through pilot evaluation expansion and long-term performance monitoring Own the SPD SPR and utilization improvement roadmap Lead programs designed to reduce delivery cost per unit Develop and implement routing-efficiency initiatives Manage labor-planning assumptions and demand-shaping programs Conduct time and motion studies within last-mile delivery stations Analyze pilot results and build recommendations for wider deployment Evaluate the operational and financial impact of proposed changes Support network-speed and DEX improvement projects Monitor safety quality productivity and delivery associate experience Identify improvement opportunities within UTR OTR and routing processes Influence DEX Finance Technology and Operations stakeholders Work with Finance business partners on OP1 QxG and 3YF planning assumptions Build scalable mechanisms such as WBRs dashboards and performance reviews Own program strategy implementation and end-to-end delivery Prepare six-page narratives and decision documents for senior stakeholders Communicate progress risks and results across all organizational levels Balance customer-experience improvements against financial impact Convert complex operational problems into simple practical solutions Ideal Profile The successful candidate will enjoy working both with operational data and directly on the delivery-station floor They should be comfortable creating programs when information is incomplete challenging assumptions and sustaining urgency across several stakeholder groups Bachelor s degree At least 5 years of program or project management experience Experience owning program strategy and end-to-end delivery Proven ability to use data and metrics to drive improvements Experience presenting program results to senior leadership Strong judgment in balancing service outcomes with financial priorities Excellent written and verbal communication skills Ability to lead cross-functional projects without direct reporting authority At least 2 years of process-improvement experience is preferred Master s degree or MBA is advantageous Relevant postgraduate study may include business operations human resources adult education organizational development or instructional design Ability to perform effectively in fast-moving and ambiguous conditions Skills Set Last-mile delivery operations Program strategy Cost-per-unit optimization Routing efficiency Labor planning Demand shaping Time and motion studies UTR and OTR processes Operational data analysis Pilot and expansion evaluation Financial impact assessment WBR development Dashboard creation Network-speed improvement Cross-functional leadership Six-page narrative writing div div div

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...