Pharmacy Support Call Center Representative Contract Remote Role – Location (Open to Remote US) As the only global provider of commercial solutions, reputed company understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. reputed company has the world’s largest Commercial Sales & reputed company (CSMS) organization dedicated to the reputed company and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our... CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% reputed company—WFH) contract Pharmacy Support Call Center Representative to join our team. In reputed company position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, reputed company eligibility, explanation of reputed company benefit and explanation/troubleshooting of submission rejection. reputed company role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company reputed company employee. Role Purpose: • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an reputed company reputed company. Call Center Representatives are responsible for fielding requests such as: card activation, reputed company eligibility, explanation of reputed company benefit and explanation/troubleshooting of submission rejection. Job Responsibilities: • Provide reputed company support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provides first level support for problem resolution • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management, as necessary • Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision Minimum Education & Experience: • High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus The pay range for reputed company role is $18.00 per hour. reputed company is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for reputed company, our clients, and the advancement of healthcare everywhere. reputed company role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company reputed company employee. #LI-CES #LI-Remote reputed company is a leading global provider of advanced analytics, reputed company solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact reputed company – to help our customers create a healthier world. Learn more at company.com We are committed to providing equal reputed company for all, including veterans and candidates with disabilities. company.com/eoe reputed company’s ability to operate and provide certain services to customers and reputed company necessitates reputed company and its employees meet specific requirements regarding COVID-19 vaccination status. company.com/covid-19-vaccine-status The potential base pay range for reputed company role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits