Pharma Care Executive (CS with Pharma background)

Department

Customer Success Team

Location

Onsite: Noida, India

Employment Type

Full-time

Reporting To

Customer Support Lead

Working Days

6 days a week

Experience Required

0–2 years in pharmacy operations, healthcare customer support, telepharmacy, or pharmaceutical customer service.

Qualifications

D.Pharm / B.Pharm

About the Role

We are looking for a Pharma Care Executive who enjoys helping customers with medicine-related questions. You will support customers through calls, chats, emails, and WhatsApp. Your role is to provide correct information about medicines, help with orders and prescriptions, and make sure every customer receives timely, accurate, and friendly support while following pharmacy guidelines.

Key Responsibilities

· Provide correct information about medicines, dosage, prescriptions, and healthcare products.

· Help customers place orders, verify prescriptions, check medicine availability, and suggest approved substitutes when needed.

· Handle customer queries related to medicines, orders, deliveries, refunds, replacements, and product quality through calls, chats, emails, and WhatsApp.

· Take complete ownership of customer issues and ensure they are resolved within the defined timelines.

· Maintain accurate records of customer interactions, prescriptions, and case updates in the CRM.

· Identify common customer issues and share feedback to improve processes and customer experience.

· Follow company SOPs, pharmacy regulations, and data privacy guidelines.

Skills & Competencies

· Good understanding of medicines, prescriptions, and pharmacy processes.

· Good verbal and written communication skills.

· Strong customer service and problem-solving skills.

· Ability to explain medicine-related information in a simple and easy-to-understand way.

· Strong ownership, empathy, and attention to detail.

· Ability to manage multiple tasks in a fast-paced environment.

Success Metrics / KPIs

· Achieve a Quality Audit Score of 90% or above.

· Meet First Response Time (FRT) and Resolution Time (TAT) targets.

· Maintain a high First Contact Resolution (FCR) rate with minimal escalations.

· Ensure complete compliance with SOPs, prescription verification, and CRM documentation.

What We're Looking For

· Customer-first mindset with empathy and professionalism.

· Takes ownership of customer issues until they are fully resolved.

· Strong analytical and problem-solving skills.

· Good communication and interpersonal skills.

· Willing to learn, adapt to new processes, and improve through feedback.

· A collaborative team player who supports continuous improvement.

About the Company

SayaCare is a fast-growing e-health company that makes healthcare simple, affordable, and easy to access. We combine technology with trusted healthcare services to help customers get the medicines and wellness products they need. We believe in teamwork, learning, and always putting our customers first.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...