Part Time Community Support Team Member (Call Center Representative)

CAMS is in search of an individual who is seasoned in the customer service industry to work as a part time call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.

This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.
 
Overview
  • PT : Mon 8:30-5pm, Tues-Thurs 12-5pm and Friday 10-3 = 28 hours per week
  • There is a productivity bonus offered which equals $40.00 every 2 weeks if call center metrics are met
  • The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved

Responsibilities
  • Maintain superior customer service levels and productivity according to company standards
  • Provide prompt, courteous service to all external and internal customers
  • Effectively handle inbound customer service calls
  • Make notes/send emails to record customer interactions in a professional manner
  • Apply critical thinking and problem-solving skills to customer concerns
  • Operate in a fast-paced environment using telephone software and custom computer programs
  • Identify and resolve a wide variety of customer service issues related to property management
  • Perform other duties as it relates to client services process and procedures

Requirements
  • Must have the ability to thrive in a team environment
  • Excellent customer service skills
  • Ability to multi-task
  • Demonstrated ability to communicate effectively
  • Proficient in reputed company Office applications (Word, Excel, Outlook, etc.)
  • Strong problem-solving skills
  • Excellent organizational skills
  • At least 1 year of customer service experience, preferably in an inbound call center environment
  • Desire to learn about the property management industry

Preferred Experience
  • Bilingual in Spanish/English is a plus

Benefits
  • Paid Time Off
  • Company Paid Holidays
  • Comprehensive medical, dental, and vision plans are available
  • 401(k)
  • Life Insurance
  • Short-term Disability
  • Long-term Disability
  • Accident coverage
  • Critical Illness coverage
  • Employee Assistance Program


1+ year inbound customer service experience, strong communication, multitasking, reputed company Office proficiency, problem-solving, and teamwork.

Key Responsibilities

  • handling calls
  • resolving issues
  • documenting interactions

Skills & Tools

reputed company Word, reputed company Excel, reputed company Outlook

Job Details

  • Category: Customer Service
  • Seniority: Entry Level
  • Commitment: Part Time
  • Workplace: Remote — Wilmington or North Carolina or South Carolina
  • Salary: USD 31,200 – 31,200 / year
  • Languages: English

Benefits

  • Retirement plan

About CAMS

A company providing call center and client services support for property management operations. — Industry: Consulting Services

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