Part Time 2nd Shift

Job Overview
We are seeking a detail-oriented and customer-focused front desk agent to join our team at a premier hotel or resort. The front desk agent plays a crucial role in ensuring the smooth operation of the front desk during 3pm to 11pm hours, providing exceptional guest service while performing essential accounting tasks. This position requires a blend of hospitality skills, attention to detail, and the ability to manage guest relations effectively.

Responsibilities

  • Handle guest check-ins and check-outs efficiently, providing a warm welcome and farewell.
  • Address guest inquiries and resolve issues promptly to enhance customer satisfaction.
  • Maintain accurate records of room availability, rates, and reservations.
  • Communicate effectively with other departments to ensure seamless service delivery.
  • Provide information about local attractions, services, and amenities to guests.
  • Uphold hotel policies and procedures while maintaining a professional demeanor.

Experience

  • Previous experience in hospitality or front desk operations is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Proficiency in phone etiquette and effective communication skills.
  • Familiarity with hotel management software is advantageous.
  • Bilingual or multilingual abilities are a plus to cater to diverse guests.

Join our dedicated team and contribute to creating memorable experiences for our guests while ensuring operational excellence during the 2nd shift.

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Charlotte, NC 28217 (Required)

Ability to Relocate:

  • Charlotte, NC 28217: Relocate before starting work (Required)

Work Location: In person

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