Operations Team Lead - Rapid Delivery
range based on similar jobs in Dubai please confirm the final offer with the employer Gender Any Candidate Nationality Any Job Type Full-time Company Q Tech General Trading LLC - G23 Job ID APHONE NUMBER1 Role Context Amazon Now is developing a rapid-delivery model that enables customers to discover and receive groceries and everyday essentials quickly and reliably This role will help establish the operating foundation required to scale the service while maintaining consistent standards across stores The Team Lead will connect frontline execution with wider logistics technology customer service and finance activities Decisions made in this position will directly affect order accuracy delivery speed operating efficiency and the experience of customers and associates Key Responsibilities The Team Lead will maintain control of daily store performance while building practices that support future growth Manage end-to-end operations for one large site or a group of smaller sites Supervise store activities and ensure dependable order fulfilment Achieve customer-facing performance metrics without exceeding cost targets Maintain high standards of workplace safety and team morale Set clear performance expectations for associates and monitor their progress Provide regular coaching feedback and performance support Prepare and implement associate training and development plans Identify operational bottlenecks and introduce practical improvements Sustain performance gains by standardizing successful processes Complete daily 4M and 5S audits across assigned stores Coordinate with logistics customer service technology and finance teams Escalate significant service staffing or safety concerns appropriately Stand in for the Area Manager whenever leadership coverage is required Ideal Profile This opportunity suits a hands-on leader who can manage a busy operation guide frontline teams and remain composed when priorities change The preferred candidate will combine strong execution with an interest in building new processes from the ground up High school diploma Previous logistics or operations experience is preferred Ability to supervise associates across one or multiple locations Practical understanding of daily store or fulfilment activities Confidence using performance results to guide operational decisions Willingness to coach team members and address performance gaps Strong awareness of safety cost and customer-service requirements Ability to collaborate effectively with different business departments Skills Set Store operations management Rapid order fulfilment Last-mile logistics Team supervision Associate coaching Training plan development Performance management 4M auditing 5S workplace organization Cost control Safety compliance Process improvement Operational reporting Cross-functional coordination Why Join Us This position offers the chance to help create a new rapid-delivery operation rather than inherit a fully established model The Team Lead will have meaningful input into working practices associate development and performance standards that could later be applied across the MENA region The role also provides exposure to Amazon s technology-enabled fulfilment environment and an opportunity to progress through increasingly complex operations leadership responsibilities An inclusive working culture and workplace accommodations support eligible candidates throughout recruitment and employment High school diploma. Previous logistics or operations experience is preferred. Ability to supervise associates across one or multiple locations. Practical understanding of daily store or fulfilment activities. Confidence using performance results to guide operational decisions. Willingness to coach team members and address performance gaps. Strong awareness of safety, cost and customer-service requirements. Ability to collaborate effectively with different business departments.
