Operations Associate (IST Night Shift)

Job Title: Operations Associate (Remote)

Role Overview

We are looking for a proactive and organized Operations Associate to manage student and parent relationships, coordinate with tutors, oversee daily operations, and ensure a smooth learning experience.

Shift Timing: 11:00 PM IST – 7:00 AM IST (Night Shift)

Key Responsibilities

  • Manage student and parent accounts, ensuring high satisfaction and retention.
  • Act as the primary point of contact for parents and students.
  • Handle feedback, escalations, and operational concerns professionally.
  • Coordinate with tutors regarding scheduling, attendance, and student progress.
  • Monitor class execution and academic performance.
  • Follow up on leads, renewals, and enrollment opportunities.
  • Maintain CRM records and operational reports.
  • Support onboarding of new students and tutors.
  • Identify and implement process improvements.

Requirements

  • Preferred 3–4 years of experience in Sales and Operations.
  • Prior experience in both Sales and Operations Management is mandatory.
  • Excellent verbal and written English communication skills.
  • Strong customer relationship management and stakeholder-handling abilities.
  • Proficiency in CRM platforms (preferably Zoho CRM), Google Workspace, and MS Office.
  • Ability to multitask, solve problems, and work independently.
  • Must be available for night shifts.
  • Reliable high-speed internet and work setup required.

Preferred Background

  • Bachelor's degree in Business, Education, Operations, or a related field.
  • Experience in education, ed-tech, customer success, or service operations is preferred.

Pay: From ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Application Question(s):

  • Are you comfortable working 11 PM–7 AM IST?
  • Are you available to work 6 days a week?
  • Do you have experience with sales and/or operations?
  • Have you worked with a CRM such as Zoho CRM?
  • How many years of relevant experience do you have?
  • Are you comfortable communicating with US-based clients/customers?
  • What is your expected monthly salary?

Work Location: Remote

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