To ensure the safety and security of hotel guests, fellow employees and hotel assets all the while supplying service which ensures repeat visits through assisting with the courteous and efficient reception, information, cashiering and reservation services. Duties & Responsibilities: To welcome all hotel guests in a professional, courteous and hospitable manner, providing exceptional guest service levels all in accordance with Hampton Inn by Hilton Sydney and D.P. Murphy Hotels standards. To continually work within, demonstrate and respect the Hilton set of values: HOSPITALITY - We are passionate about delivering exceptional Guest experiences. INTEGRITY - We do the right thing, all the time. LEADERSHIP - We are leaders in our industry and in our communities. TEAMWORK - We are team players in everything we do. OWNERSHIP - We are the owners of our actions and decisions. NOW - We operate with a sense of urgency and discipline. To ensure the safety and security of our hotel guests, employees and hotel assets through regular and thorough security surveillance which would take the form of hotel patrols, verification of locked entrances, lighting, communication and reporting and pro-actively utilizing the services of Membertou security and/or Cape Breton Regional Police when deemed necessary. Take immediate and positive action within the guidelines provided in the event of emergency alarms or situations of any nature. To assist the night audit staff in the collection and receipt payments and checking guests in and out of the hotel in a courteous and efficient manner in accordance with the Guest Credit Policy. To assist the night audit staff in communicating important information for special amenity requirements, in-house or arriving guest requests including priority cleaning assignments, maintenance issues, breakfast matters, changes in room statuses, lost and found inquiries, sick calls, etc… to the appropriate department(s). Maximize room revenue opportunity; through active up-selling of room types and room rates when accepting reservations and upon arrival, if required. If required, to assist the night audit staff to confirm, modify or cancel room reservations and communicate any future booking details or discrepancies to appropriate management personnel. Ensure a thorough knowledge of the facilities and features of Hampton Inn by Hilton Sydney, as well as having a broad knowledge of other Hilton operations and those operations of D.P. Murphy Hotels., so as to provide information in a sales-conscious manner in response to inquiries received through a variety of channels, satisfying any informational inquiries. To ensure a thorough knowledge of the region including but not limited to various restaurants, shopping, tourist attractions, transportation services, emergency facilities, etc… in an effort to best provide exceptional guest services. To assist the night audit staff in maintaining guest accounts in accordance with house credit policy, communicating any discrepancies to appropriate management personnel. To maintain necessary operating supplies for the front desk and communicate any required items for re-ordering so as not to sacrifice guest service and the effective and efficient operation of the front desk. To assist the night audit staff with the nightly auditing and balancing of all transactions performed through hotel computer system and perform any required computer or system maintenance as well as maintain accurate and efficient filing system. Demonstrate initiative in decision-making with the aim of maximizing guest service, ensuring guest and employee safety and safeguarding of hotel facilities. To provide back-up services for the laundry facilities so as to ensure the efficient operation of the laundry and housekeeping department for the follow day's operations. To provide back-up services for the meetings department in setting up, tidying or tearing down of meeting rooms as requested by the sales department and/or the guests. Execute all reasonable additional assignments determined by supervisory or management personnel. Qualifications: Previous experience in a hotel setting Previous guest service experience Self-motivated with the ability to work well without supervision Strong attention to detail, and leadership skills Learns/adapts quickly in a fast-paced environment