Job Title Manager Infrastructure Governance / Vulnerability Remediation (TCF)

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Vulnerability Remediation Specialist is responsible for managing and driving the timely remediation of security vulnerabilities identified through Vulnerability Assessment (VA) scanning activities. This role serves as the primary liaison between Security, Infrastructure, Server, and Network Platform teams to ensure that identified findings are assessed, prioritised, and remediated in accordance with organisational security policies and compliance requirements.

Key Responsibilities Include

• Review and analyse vulnerability assessment reports from approved scanning tools.
• Engage with Server, Network, and Infrastructure teams to coordinate remediation activities and ensure vulnerabilities are addressed within defined service level targets.
• Track remediation progress, identify blockers, and escalate overdue findings as required.
• Validate remediation actions and support vulnerability closure verification processes.
• Ensure all remediation activities are performed in compliance with established IT governance processes, including Change Management and Risk Management procedures.
• Facilitate risk acceptance, exception requests, and compensating control reviews when remediation cannot be completed within required timelines.
• Maintain accurate records, reporting, and metrics on vulnerability remediation performance.
• Support audit, compliance, and regulatory requirements by providing evidence of vulnerability management activities.
• Collaborate with security, operations, and application teams to improve remediation processes and reduce organizational risk.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meeting with direct manager and/or direct reports.

Required Skills & Experience

• Experience working with vulnerability management or cybersecurity remediation programs.
• Understanding of vulnerability assessment tools such as Tenable, Qualys, or similar platforms.
• Knowledge of IT infrastructure, including servers, operating systems, network devices, and cloud environments.
• Familiarity with Change Management, Risk Management, and IT Service Management (ITSM) processes.
• Strong stakeholder management and communication skills, with the ability to influence technical teams and drive timely action.
• Excellent organizational skills with the ability to manage multiple remediation activities simultaneously.
• Experience in compliance, audit support, or cybersecurity governance is desirable.

This role plays a critical part in reducing organizational cyber risk by ensuring security vulnerabilities are remediated effectively, efficiently, and in accordance with established governance processes.