Key Account Manager

<p><strong>We're Hiring: Key Account Manager | DigiStay.ai</strong></p><p><strong>Department:</strong> Account Management</p><p><strong>Location:</strong> Dehradun, Uttarakhand</p><p><strong>Workplace Type:</strong> On-site</p><p><strong>Employment Type:</strong> Full-time</p><p><strong>Experience:</strong> 1–3 years</p><p><strong>Openings:</strong> 1</p><p><br></p><p><strong>About DigiStay.ai</strong></p><p>DigiStay.ai is a hospitality technology company building software that helps hotels streamline operations, improve efficiency, and deliver better guest experiences.</p><p><br></p><p><strong>About the Role</strong></p><p>We are looking for a Key Account Manager to manage a portfolio of hotel accounts and build strong, long-term customer relationships. In this role, you will collaborate with hotel teams across India and international markets, working closely with our internal Sales, Support, and Product teams to improve product adoption, customer satisfaction, retention, and renewals. The role requires effective communication with clients across different markets and time zones, an understanding of diverse business needs, and a strong focus on delivering customer value.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage hotel accounts across the full lifecycle, from onboarding through retention and renewal, with a focus on <strong>Net Revenue Retention (NRR)</strong>.</li><li>Act as the primary point of contact for assigned hotel partners.</li><li>Support customers in adopting and getting value from DigiStay products.</li><li>Monitor account health metrics such as <strong>CSAT (customer satisfaction)</strong> and <strong>NPS (Net Promoter Score)</strong>.</li><li>Identify and address retention risks early.</li><li>Identify relevant upselling and cross-selling opportunities.</li><li>Maintain accurate, up-to-date records in the CRM.</li><li>Coordinate with internal teams to resolve customer issues.</li><li>Share customer feedback and insights with the relevant teams.</li><li>Plan and execute strategies for portfolio growth and referrals.</li></ul><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>1–3 years of experience in <strong>Account Management, Customer Success, Client Success</strong>, or a similar client-facing role.</li><li>Strong client relationship management and commercial judgement.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong customer retention and problem-solving skills.</li><li>Ability to identify relevant upselling and cross-selling opportunities.</li><li>Comfortable working with CRM tools and maintaining accurate records.</li><li>Strong ownership and follow-through.</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with <strong>SaaS or subscription-based products</strong>.</li><li>Experience managing <strong>hotel or hospitality clients</strong>.</li><li>Familiarity with <strong>PMS, Booking Engine, Channel Manager, POS</strong>, or similar hotel technology.</li><li>Experience with <strong>SaaS renewals and churn management</strong>.</li><li>Ability to adapt quickly to new tools, environments, and processes.</li></ul><p><br></p><p><strong>How to Apply</strong></p><p>Apply directly through this <strong>LinkedIn posting</strong>. We review every application and contact shortlisted candidates through official DigiStay.ai channels.</p><p><strong>Equal Opportunity</strong></p><p>DigiStay.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, caste, sex, gender identity or expression, sexual orientation, national origin, disability, age, marital status, pregnancy, or any other characteristic protected by applicable law.</p><p><strong>Recruitment Integrity</strong></p><p>DigiStay.ai never asks candidates for payment, deposits, or financial information at any stage of the hiring process.</p>

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