IT Support Intern at Tech Mahindra

Tech Mahindra is hiring a IT Support Intern in Pune for a 12-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the IT support team and work alongside people who do this professionally every day. From week one you own a scoped piece of work, take it through review, and see it ship. Day-to-day responsibilities • Resolve user hardware, software and access issues. • Log and track tickets to resolution. • Support onboarding setups and asset tracking. • Maintain troubleshooting documentation. • Document your work clearly so the next person can pick it up. • Take part in stand-ups, planning and review sessions with the team. Tools and technologies you will use Troubleshooting, Windows, Networking Basics, Ticketing Systems, Hardware Support, Active Directory, Communication, Documentation, Remote Support, Escalation Handling — plus the internal tooling Tech Mahindra uses day to day. What you will learn Frontline IT operations — systematic diagnosis, prioritisation and clear communication with non-technical users. Team structure You report to a senior team member who acts as your mentor, inside a pod of 6-10 people. Weekly 1:1s track progress and a mid-internship review tells you exactly where you stand. What we expect from you Curiosity, ownership and clear communication. You are not expected to know every tool listed — you are expected to have solid fundamentals, ask good questions, and document what you do. Details: ₹15,000/month stipend · 12 months · Hybrid · 3 openings · Pune. If you want to start a career in IT support in Pune, apply now. Responsibilities: Resolve user hardware, software and access issues.; Log and track tickets to resolution.; Support onboarding setups and asset tracking.; Maintain troubleshooting documentation.; Document your work so the next person can pick it up. Requirements: Education: pursuing or completed B.E./B.Tech/BCA/MCA/B.Sc in CS, IT or a related discipline; Graduation year: 2025, 2026 or 2027 batch; Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects); Technical skills: working knowledge of Troubleshooting, Windows, Networking Basics, Ticketing Systems; Soft skills: clear written communication, ownership, willingness to document work; Experience: none required — freshers welcome; prior projects or certifications are a plus.

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