IT Help Desk Support

What role you will play in team: Provide first-level technical support to end-users, resolving basic IT issues and escalating complex problems to senior staff.What you will do: Diagnose and resolve hardware, software, and network problems. You will also document solutions and provide training to end-users.Key responsibility:Provide first-level technical support to end-users via phone, email, and in-person.Diagnose and resolve hardware, software, and network problems.Reset passwords and provide access to network resources.Install and configure software applications.Troubleshoot printer and peripheral issues.Document solutions and create a knowledge base.Provide basic end-user training on IT systems and applications.Required Qualification and Skills:High school diploma or equivalent.0-1 year of experience in a help desk or support role (preferred).Strong understanding of computer hardware and software.Excellent communication and interpersonal skills.Experience with ticketing systems.Ability to work independently and as part of a team.Benefits Included:Competitive salary and benefits package.Opportunities for career growth within the company.Comprehensive medical insurance.Paid time off.On-site gym and other facilities.A Day in the Life: A day involves answering calls, diagnosing IT problems, and providing technical assistance. You'll also document solutions and help end-users with basic training.

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