Job Description:

• Process employee lifecycle transactions in HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations
• Maintain accurate employee records, documentation and personnel files in accordance with company policies, data privacy requirements and retention standards
• Manage HR workflows, approvals and case management activities
• Serve as a first point of contact for employees and managers, resolving or escalating HR operational enquiries
• Support HR systems maintenance, data entry, reporting, data validation and quality assurance
• Administer employee documentation, including contracts, letters, employment changes and HR correspondence
• Support audits, compliance, governance, right-to-work checks, background screening and pre-employment requirements
• Support payroll inputs, benefits administration, invoicing, eligibility reporting and reconciliation across supported jurisdictions
• Prepare recurring and ad-hoc HR reports, data extracts, operational metrics and workforce administration information
• Provide administrative and coordination support for HR projects, process implementations, annual HR programmes and employee experience initiatives
• Identify and implement process improvements and maintain standard operating procedures and process documentation
• Collaborate with HR Operations, HRIS, payroll, HR business partnering, benefit providers and other stakeholders

Requirements:

• Experience supporting HR administration, HR operations, shared services or employee lifecycle processes in a complex organisational environment
• Experience processing employee lifecycle transactions, including hires, changes, transfers and terminations
• Experience maintaining accurate and confidential employee records, HR documentation and personnel files
• Experience using HR systems for transactions, record maintenance and operational HR activities
• Experience supporting payroll administration or payroll-related data management across one or more jurisdictions
• Experience supporting employee benefits administration, provider coordination and reconciliation
• Experience with HR workflows, case management and service delivery environments
• Experience preparing and validating HR reports, employee data and operational metrics
• Experience supporting compliance, audit, record management or data quality activities
• Experience working with stakeholders, service providers or external vendors
• Understanding of employee lifecycle processes, HR administration best practices and operational service delivery
• Strong attention to detail, organisation, communication, customer service and problem-solving skills
• Ability to manage confidential information and work independently across changing priorities
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word
• Experience with HR systems, databases, workflow or ticketing systems, payroll and benefits platforms
• Understanding of data privacy, confidentiality and information security principles
• Experience with Oracle HCM or equivalent HR systems desirable
• Relevant HR, administration, payroll or business qualifications or certifications desirable

Benefits: