Job Title: Group Lead(Content Moderation-Copyright) City: Bengaluru State/Province: Karnataka Posting Start Date: 8/12/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Position: Group Leader/Assistant Manager Wipro Band: B2 Voice/ Non-Voice: Non voice Shift: 24*7 Qualification: Graduate Experience: 60 months Experience Breakup: Content moderation- Copyright Operation, People Management Essential Hiring Skills: - Deep knowledge of community guidelines, legal compliance, and handling sensitive or graphic content. - Ability to manage KPIs, quality metrics, SLAs, and shrinkage. - Leadership & Mentorship: Coaching, mentoring, providing constructive feedback, and supporting career development and skill-building. - Skilled in dispute management and handling conflict professionally with emotional intelligence, empathy, and composure under pressure. - Explains goals clearly, listens effectively, and provides updates to both staff and upper management. - Matches tasks to the right individuals and trusts them to deliver without micromanagement. Along with the operational knowledge, person with cooperative skill, people management, delivering the SLA. Job responsibilities : - Multimedia Review & Claim Management: Evaluating video, music, and text elements to address IP violations, while administering copyright claims, strikes, and removal requests. - Content ID & Automated Tools: Managing Content ID, Copyright Match, and Enterprise Copyright Match tools to resolve claims, disputes, and appeals. - Dispute Resolution & Operations: Communicating with appealers to gather information, processing counter-notifications, and preventing the reupload of removed videos. - Monetization & Status Administration: Managing monetization settings during active disputes and handling account standing adjustments resulting from claims. - Complex Rights & Licensing: Resolving intricate live stream issues, handling contractually blocked videos, and administering content licensing and fair use policies on the platform. Languages: English (Read/Write/Speak) Nationality: Indian Job Location: Bangalore - Work from Office Mandatory Skills: Content Moderation . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.