Email & SMS Manager (Remote) | Philippines

This a Full Remote job, the offer is available from: Asia, APAC, Philippines

  • Employment Type: Full-Time Contractor
  • Workplace: Remote
  • Schedule: Monday-Friday schedule, 8:00 am - 5:00 pm PST
  • Reports to: Head of Growth
  • Industry: Beauty / E-commerce

We’re looking for a highly organized, hands-on Email & SMS Manager to own the day-to-day execution and optimization of our retention marketing program.

This person will be responsible for building and managing our email and SMS calendar, developing flow and campaign strategies, working closely with our Email Designer, QAing campaigns before launch, analyzing performance, and proactively identifying opportunities to improve retention and revenue.

You’ll work closely with the Head of Growth and should be comfortable operating independently, keeping projects organized, and bringing forward issues and opportunities rather than waiting to be asked.

What you'll do

Email & SMS Strategy & Execution

  • Own the weekly and monthly Email & SMS calendar.
  • Build and optimize key lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows.
  • Develop campaign concepts, messaging, segmentation.
  • Translate strategy into clear briefs and proposals for the Email Designer.
  • Work closely with the designer to ensure campaigns are executed according to brief.
  • Manage campaigns from concept through launch.

QA & Optimization

  • Own the full QA process before emails and SMS go live.
  • Review copy, links, CTAs, segmentation, personalization, offers, mobile/desktop rendering, tracking, and overall customer experience.
  • Monitor campaigns after launch and flag any issues quickly.

Reporting & Insights

  • Own weekly Email & SMS reporting.
  • Track key KPIs and clearly communicate performance, trends, and areas of concern.
  • Provide actionable recommendations, not just numbers.

Requirements

  • 3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce.
  • Strong experience with Klaviyo and/or other lifecycle marketing platforms.
  • Highly organized and detail-oriented. You naturally create structure where there isn't any.
  • Strong copy and messaging instincts, even if you're not the person designing the emails.
  • Comfortable working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations.
  • Strong QA mindset. You catch things before they become problems.
  • Proactive and comfortable working independently.

Success in this role looks like:

  • A clear, well-managed Email & SMS calendar with campaigns consistently going out on time.
  • Flows that are fully mapped, QA'd, optimized, and continuously tested.
  • Strong collaboration between strategy, copy, and design.
  • Reliable weekly reporting with clear insights and next steps.
  • Problems are identified before they become bigger issues.
  • A structured testing roadmap that continuously improves Email & SMS revenue and retention.
This offer from "HireHawk" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...