Email Process Support Jobs in Gangtok

Click Career Pro is expanding our non-voice customer care team in Gangtok with openings for Email Process Support Associates. You will review and resolve candidate and employer support emails, answer recruitment questions, and maintain stellar email resolution timelines.

Key Responsibilities:

• Read, categorize, and respond to incoming support tickets and emails from candidates across India.
• Provide clear, step-by-step guidance on interview preparations, portal features, and offer verification.
• Ensure all ticket responses meet Click Career Pro quality guidelines and SLA response deadlines.
• Coordinate with internal HR and technical teams to resolve candidate account discrepancies.
• Update ticketing status records and maintain audit-ready communication trails.

Qualifications & Requirements:

• Education: 12th Pass or Any Graduate.
• Strong written English skills with professional business email etiquette.
• Good typing speed and comfortable working on computer applications.
• Freshers with a knack for written correspondence and problem solving are eligible.
• Attention to detail and capability to handle structured email volumes.

Benefits & Compensation:

• Salary: ₹20,000 - ₹30,000 / month.
• Pure non-voice backend workflow — comfortable desk job with zero calling.
• Fixed working hours with scheduled weekly offs.
• Provident Fund, Medical Insurance, and gratuity benefits.
• Career transition options into Operations Support and Quality Assurance.

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