E-commerce Operations Supervisor

We are seeking an experienced E-commerce Operations Supervisor to join our dynamic team in the Delhi-NCR region. The ideal candidate will play a crucial role in overseeing the daily operations of our e-commerce platform, ensuring that all processes run smoothly and efficiently. This position requires a strong focus on customer handling and logistics, particularly in managing Cash on Delivery (COD) transactions. Key Responsibilities: - Supervise and coordinate daily e-commerce operations, ensuring timely order processing and delivery. - Manage customer interactions, addressing inquiries and resolving issues to enhance customer satisfaction. - Oversee logistics operations, including inventory management and shipping processes, to ensure efficient delivery of products. - Collaborate with various departments to streamline operations and improve overall efficiency. - Monitor performance metrics and implement strategies for continuous improvement in operations. - Train and mentor junior staff, fostering a collaborative and productive work environment. Required Skills: - Proven experience in e-commerce operations or a related field. - Strong understanding of logistics and supply chain management. - Excellent customer handling skills with a focus on service excellence. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Strong problem-solving skills and attention to detail. If you are a motivated individual with a passion for e-commerce and operations, we encourage you to apply for this exciting opportunity to contribute to our growing team.

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