Customer Support Team Leader

Job Title: Team Leader in BPO/Customer Support Operations

Job Responsibilities:

  • Manage and supervise a team of customer support advisors.

  • Ensure team performance meets SLA, quality, productivity, and attendance targets.

  • Conduct regular feedback sessions, team huddles, and performance reviews.

  • Monitor queue performance and manage escalations effectively.

  • Share daily reports, RCA, and action plans with management.

  • Drive team engagement and process compliance.

  • Coordinate with Quality, Training, and WFM teams for performance improvement.

  • Handle shrinkage, rostering, and floor management activities.

Required Skills:

  • Good communication and team handling skills.

  • Strong knowledge of SLA, AHT, CSAT, and productivity metrics.

  • Experience in escalation handling and stakeholder management.

  • Good knowledge of Excel and reporting.

Eligibility:

  • Minimum 2 years of experience as a Team Leader.

  • Graduation

  • Immediate joiners will be preferred.

Open Positions: 4

Salary - 22,000 to 27,000

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Team Leader job

Please go through the FAQs to get all answers related to the given Customer Support Team Leader job
What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 2-7 years of experience.

How much can you earn in this position?
Ans : You can earn between ₹22,000-₹27,000 per month in this Customer Support Team Leader position.

What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mango, Jamshedpur.

How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 5 vacancies for this Customer Support Team Leader role.

Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.

What work will you do in this role?
Ans : As a Customer Support Team Leader, you will work on skills like International Calling, Query Resolution, Non-voice/Chat Process.

What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Mango, Jamshedpur.

Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 2-7 years of experience is the right fit for this Customer Support Team Leader job.

What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹22,000-₹27,000 per month. This is a Full Time job and has 5 openings.

Candidates can call HR for more info.
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