Customer Support Intern at Amazon

Amazon is hiring a Customer Support Intern in Bengaluru for a 6-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer support team and work alongside people who do this professionally every day. From week one you own a scoped piece of work, take it through review, and see it ship. Day-to-day responsibilities • Respond to customer queries across channels. • Log and track issues through to resolution. • Escalate complex cases with clear context. • Maintain help documentation and FAQs. • Document your work clearly so the next person can pick it up. • Take part in stand-ups, planning and review sessions with the team. Tools and technologies you will use Communication, Customer Service, CRM, Ticketing Systems, Problem Solving, Email Etiquette, Product Knowledge, Documentation, Empathy, Escalation Handling — plus the internal tooling Amazon uses day to day. What you will learn How customer problems get resolved at scale, and how support feedback shapes the product. Team structure You report to a senior team member who acts as your mentor, inside a pod of 6-10 people. Weekly 1:1s track progress and a mid-internship review tells you exactly where you stand. What we expect from you Curiosity, ownership and clear communication. You are not expected to know every tool listed — you are expected to have solid fundamentals, ask good questions, and document what you do. Details: ₹12,000/month stipend · 6 months · Work From Office · 5 openings · Bengaluru. If you want to start a career in customer support in Bengaluru, apply now. Responsibilities: Respond to customer queries across channels.; Log and track issues through to resolution.; Escalate complex cases with clear context.; Maintain help documentation and FAQs.; Document your work so the next person can pick it up. Requirements: Education: pursuing or completed any Bachelor's or Master's degree; Graduation year: 2025, 2026 or 2027 batch; Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects); Technical skills: working knowledge of Communication, Customer Service, CRM, Ticketing Systems; Soft skills: clear written communication, ownership, willingness to document work; Experience: none required — freshers welcome; prior projects or certifications are a plus.

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