Customer Support Executive - Service Advisor

Company Overview Sneakinn, founded in 2020, is a premium cleaning, protection, and restoration company specializing in sneakers, footwear, handbags, luxury accessories, and garments. With a strong focus on quality, craftsmanship, and customer experience, our trained technicians and centralized processing facility ensure that every article receives specialized care throughout its journey with us. Today, Sneakinn operates 8 physical stores across Delhi-NCR and Mumbai, supported by a centralized workshop in Delhi and a growing team of 180+ members. Recently featured on Shark Tank India, Sneakinn has gained national recognition for building a modern, technology-driven service brand focused on delivering high-quality care and a seamless customer experience. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Position: Customer Support Executive - Service Advisor Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Responsibilities- • Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates. • Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate. • Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions. • Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles. • Support the customer support team by providing rough estimates for online queries received by the sales team. • Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures. • Ensure high-quality client handling with professionalism and attention to detail. • Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices. Requirements- • Strong communication skills, both written and verbal, with a professional and customer-friendly approach. • Keen eye for detail and a methodical approach to inspecting customer articles. • Ability to understand and explain technical service options and restoration procedures. • Willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials. • Prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry, is a plus. • Proficiency in handling customer interactions over chat and phone. • Ability to multitask, manage priorities, and ensure accuracy under tight timelines. • 1–3 years of experience in retail, customer service, or technical roles involving luxury goods.

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