Customer Support Email & Chat Process Executive

šŸš€ WE ARE HIRING: CUSTOMER SERVICE EXECUTIVE (BLENDED) šŸš€

Company: Mosaic Wellness

Role: Customer Service Executive (Chat, Email & Calling)

Salary: ā‚¹19,000 ā€“ ā‚¹20,000 In-Hand

Shift Timings: 9-hour rotational shift (Window: 10:00 AM ā€“ 10:00 PM)

šŸ“Œ Job Overview

We are looking for customer-centric professionals to deliver exceptional multi-channel support for Mosaic Wellness. This is a blended customer service role requiring a mix of non-voice (chat/email) and active voice support.

šŸŽÆ Key Requirements & Eligibility

Education: Minimum HSC (12th Passed) required.

Experience: Minimum 6 months of BPO Chat & Email experience is mandatory.

Support Mix: Comfortable handling 50% Voice Calling along with Chat & Email tickets.

Communication: Excellent verbal and written English skills.

Assessment: Versant Level 4 certification/score mandatory.

šŸ“‹ Selection Process

HR Screening Round

Operations Interview

Client / Final Assessment Round

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Email & Chat Process Executive job

Please go through the FAQs to get all answers related to the given Customer Support Email & Chat Process Executive job
What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.

What salary is offered for this Customer Support Email & Chat Process Executive job?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ā‚¹18,000-ā‚¹22,000 per month.

What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.

How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 50 vacancies for this Customer Support Email & Chat Process Executive role.

Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.

What does the role of Customer Support Email & Chat Process Executive involve?
Ans : As a Customer Support Email & Chat Process Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is turbhe, Mumbai.

Who is the right fit for this Customer Support Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.

What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ā‚¹18,000-ā‚¹22,000 per month. This is a Full Time job and has 50 openings.

Candidates can call HR for more info.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...