Customer Support-Collection Process - Fresher


About the job:

Job Title: Collections Specialist

Location: Gurgaon (GGN), Haryana, India (In-Office)

Work Schedule: 5 Days/Week

Shift: Rotational Shifts


Responsibilities

  • Voice Support: Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders.
  • Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships.
  • Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision.
  • Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system.
  • Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing.


Qualifications


  • Experience: Prior experience in first-party collections, international customer support (U.S. voice process preferred).
  • Language Proficiency: Minimum B2 (Upper-Intermediate)
  • Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone.
  • Core Competencies: High emotional intelligence (EQ), strong conflict resolution skills, and sharp attention to detailed account ledgers.


Pay range and compensation package


  • Commute Support: Free both-side cab facility (for candidates within the hiring radius).
  • Balanced Schedule: 5-day work week with 2 rotational days off.
  • Workspace & Growth: Paid product, tool, and soft-skill training programmes in a modern Gurgaon office setting.




Who can apply:

    Only those candidates can apply who:



Salary:

Competitive salary

Experience:

No experience required

Deadline:

2026-08-27 00:00:22
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