Customer Support Associate – Polish & English | Telecom Project

wherewework.bg on behalf of:<br><br><strong>Съдърланд Глобъл Сървисиз България<br><br></strong>Company Description:<br><br>For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.<br><br>With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.<br><br><strong>🎯 About The Role<br><br></strong>Join our team supporting customers of a leading international telecommunications provider.<br><br>You’ll provide<strong>inbound customer support via phone, email, and chat</strong>, helping customers with everyday service needs such as<strong>SIM activation, top-ups, roaming, and account inquiries</strong>.<br><br>No sales or upselling — your focus is on solving customer issues and delivering a great experience.<br><br>Job Description:<br><br><strong>✅ What You’ll Do<br><br></strong><ul><li>Handle customer inquiries through voice and non-voice channels</li><li>Resolve service-related issues and aim for first-contact resolution</li><li>Provide clear, professional, and empathetic support</li><li>Accurately document customer interactions</li><li>Follow established processes and procedures<br><br></li></ul>Qualifications:<br><br><strong>🧠 What We’re Looking For<br><br></strong>Must-have:<br><br><ul><li>Polish – C1</li><li>English – B2</li><li>Undergraduate, graduate, postgraduate education or equivalent</li><li>Strong communication and computer skills</li><li>Availability to work on shifts Monday–Saturday, 09:00–18:00<br><br></li></ul>Nice to have:<br><br><ul><li>Customer service, BPO, or telecommunications experience</li><li>Experience with CRM/ticketing systems</li><li>Strong problem-solving and customer-focused mindset<br><br></li></ul>Additional Information:<br><br><strong>🎁 What You’ll Get<br><br></strong><strong>What We Offer<br><br></strong><ul><li>Competitive salary + performance bonus</li><li>Additional health insurance</li><li>Food vouchers</li><li>Paid training and onboarding</li><li>Relocation support for eligible candidates moving to Sofia</li><li>Ongoing learning and career development</li><li>International and supportive work environment<br><br></li></ul><strong>Work model: Onsite – Sofia<br><br></strong><strong>Working hours shifts : Monday–Saturday, 09:00–18:00<br><br></strong><strong>Channels: Voice, email & chat<br><br></strong><strong>If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!</strong>

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