Customer Success Executive Freshers (Female Only)

Shifts : (You have to select any one Shift)Day: 9 AM to 7 PMNight: 9 PM to 7 AMPosition Overview: We seek enthusiastic and customer-focused Freshers to join our innovative IT company as Customer Success Executives. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our clients by providing exceptional support and building strong relationships. This entry-level position offers an exciting opportunity to learn and contribute to our company's commitment to delivering outstanding customer experiences.Key Responsibilities:Client Relationship Management:Establish and maintain positive relationships with clients, acting as a primary point of contact for their needs and inquiries.Understand client goals and challenges to provide relevant solutions proactively.Onboarding and Training:Guide clients through onboarding, ensuring a smooth transition and successful adoption of our products and services.Provide training and guidance to help clients maximize the value of our offerings.Issue Resolution:Address client concerns, inquiries, and issues promptly and effectively.Collaborate with technical teams to resolve technical problems and ensure client satisfaction.Regular Check-ins:Conduct regular check-in calls or meetings with clients to assess their satisfaction, gather feedback, and identify areas for improvement.Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell additional services or products that align with client needs.Collaborate with sales teams to capitalize on growth opportunities.Customer Feedback:Gather and relay client feedback to internal teams for product improvement and development.Act as a voice of the customer within the company.Documentation:Maintain organized records of client interactions, issues, resolutions, and action items.Update CRM systems with accurate and up-to-date client information.Customer Success Metrics:Monitor and track customer success metrics, such as client satisfaction, retention, and usage patterns.Utilize data to identify trends and areas for improvement.Customer Advocacy:Advocate for clients within the company, prioritizing and addressing their needs.Qualifications:Bachelor's degree in Business Administration, Information Technology, Customer Service, or a related field.Strong communication and interpersonal skills to build client rapport and effectively convey solutions.Customer-focused mindset with a genuine interest in ensuring client success and satisfaction.Problem-solving abilities to address client issues and provide solutions.Proficiency in using CRM systems and customer support tools.Eagerness to learn about IT products and services to effectively assist clients.Adaptability to different client personalities and challenges.Enthusiasm for contributing to the growth and reputation of the company through exceptional customer experiences.Eligibility note: This opening is for female candidates only (as published on VT careers).Updated for current hiring trends: focus on Retention, onboarding, and AI-assisted response quality. Remote fresher / trainee track at Vatsal Technosoft.AI Tools & Current Skills (Must Work With):Every VT fresher role now expects comfort with modern AI assistants. You will use these tools daily (training provided):Core LLMs: ChatGPT, Google Gemini, Claude AI - drafting, research, summarising, brainstorming.Role tools: ChatGPT, Google Gemini, Claude AI, ChatGPT reply drafts, Gemini knowledge summaries.Build prompts, verify AI output for accuracy/bias, and keep human judgement on final deliverables.Follow VT AI usage guidelines - no confidential data in public models without approval.Benefits of Joining VT:Exposure to a variety of client interactions and IT industry challenges.Mentorship and guidance from experienced customer success professionals.Opportunity to play a pivotal role in ensuring client satisfaction and contributing to the success of an innovative IT company.No Bond, No Training Fee and No Deposit.Five days working (Saturday & Sunday Off)Flexible Work Timings in the Training Period.Recognition of Best Employee of the Month & Best Team of the Month for best performance and fair Chance to show Management skills and implement it if best.Sessions on Soft Skills & Personality Development for all Staff.Goodies/Gifts in Festive Seasons of VT.Compensations for Extraordinary Work (Applicable only to those who are / will be part of Product Development Teams)Direct Communication with Top Management.Salary will be around 25,000 - 35,000 with every Year increment of 10% to 40% (applicable only after completion of the training period)After completing the Training Period, the facility can join any branch location per their preference. Requirements: Fresher / trainee track - remoteWillingness to work Day (9 AM-7 PM) or Night (9 PM-7 AM) shiftFemale candidates only for this openingMust be ready to work with ChatGPT, Google Gemini, Claude AI and related AI toolsStrong communication, learning attitude, and ownership Benefits: No Bond, No Training Fee, No DepositFive days working (Saturday & Sunday Off)Flexible timings during trainingBest Employee / Best Team of the MonthSoft skills & personality development sessionsSalary range: Rs. 25,000 - 35,000 with 10%-40% annual increments (post training)Choose preferred VT branch after training

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