Customer Service Specialist with eCommerce Experience - Remote

This a Full Remote job, the offer is available from: Anywhere

🚨 ¡Estamos buscando un/a Especialista en Atención al Cliente con Experiencia en eCommerce! (100% Remoto)

¿Tenés experiencia brindando soporte al cliente en entornos de eCommerce y te apasiona ofrecer una excelente experiencia al usuario? Esta oportunidad puede ser para vos.

🚀 Principales responsabilidades

  • Gestionar interacciones vía teléfono (principal canal), email y plataformas de eCommerce.
  • Brindar información clara sobre productos, incluyendo beneficios, características y uso.
  • Seguir procesos, guías y scripts establecidos.
  • Investigar y resolver consultas, reclamos y quejas de clientes.
  • Dar seguimiento a casos escalados.
  • Registrar y actualizar información de clientes en los sistemas.
  • Trabajar en conjunto con otros equipos para resolver casos complejos.

✅ Requisitos

  • 2 a 3 años de experiencia en Customer Support.
  • Experiencia previa en eCommerce o en empresas de rápido crecimiento y entornos dinámicos donde sea necesario adaptarse rápidamente a cambios y nuevas prioridades.
  • Inglés avanzado (C1).
  • Excelentes habilidades de comunicación y empatía.
  • Capacidad para gestionar un alto volumen de contactos.
  • Fuerte orientación a resultados y resolución de problemas.

⭐ Habilidades valorables

• Experiencia con plataformas de ticketing como Gorgias, Zendesk o similares.

• Experiencia utilizando Shopify.

Disponibilidad inmediata (requerida).

🕒 Horario Lunes a viernes. Se requiere disponibilidad entre las 6:00 AM y las 7:00 PM.

📩 Si cumplís con los requisitos y contás con experiencia en eCommerce, ¡nos encantaría conocerte! Postulate y sumate a un equipo en crecimiento con foco en la excelencia del servicio al cliente.

#LI-Onsite

Requisitos

Estudios
Bachillerato / Educación Media
Idiomas
Inglés - Avanzado
Habilidades
customer support
c1
ingles avanzado
Shopify
NoneThis offer from "Solvo Global" has been enriched by Jobgether.com and got a 82% flex score.
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